SADIQ SHAIKH

Diligent and proactive individual with practical experience in a dynamic hotel environment, specializing in Front Office Associate duties. Proficient in managing guest check-ins/check-outs, handling payments, operating property management software, and resolving complaints swiftly. Seeking to leverage proven skills in multi-tasking, room coordination, and guest relations to contribute immediately to team success.

• Greeting and welcoming visitors/guests in a professional and friendly manner
• Maintaining a tidy and presentable front desk with all necessary materials like pens, forms, paper, etc.
• Reporting to management and performing other administrative duties
• Performing light data entry tasks as required
• Making calls to employees or potential employees as needed
• Addressing complaints without fail and answering questions immediately
• Answering all incoming calls, keeping messages or forwarding and handling basic inquiry
• Providing excellent customer service and support to all clients and employees
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.