Accomplished and proactive sales & Customer success leader with 17+ years of experience in Sales, Brand strategy, supply chain, Logistics and customer Experience operations. Adept at managing full sales cycles, leading high-performing teams, overseeing and enhancing customer experience and sales growth across large networks. Proven track record in driving double-digit revenue growth, launching D2C sales models, optimizing distribution logistics, and implementing CX metrics like Salesforce, Microsoft dynamics 365, NPS and CSAT. Skilled at operating in fast-paced, service-driven environments aligned with GCC market expectations.
NPS and CSAT evaluation