SADIQUE ANSARI
Assistant Manager Banking operations
Bangalore
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Assistant Manager-ATM Cash Operations
Mashreq Bank
Bangalore
07.2019 - Current
- Company Overview: Mashreq Bank-Headquarter: Dubai
- Industry background: Banking Services
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects, tasks.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Conducted performance evaluations, identifying areas for development, and rewarding strong performance.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented Lean tools within the process.
- Managing ATM cash forecasting and planning for 5 different types of ATMs with multiple currencies, which include dispenser, combo, bulk recycler, and teller machines.
- Preparing daily ATM reports, reviewing the daily ATM reconciliation process.
- Managing onus and chargeback customer disputes received through different channels (UAE switch, VISA, Master card, CUP, PP, and Mercury).
- Validating and processing vendor invoices for various ATM-related services.
- Conducting monthly review meeting with vendors to evaluate performance, tracking the SLA, reviewing the contract and agreement.
Manager - Cash Management
BTI Payments Pvt. Ltd.
Bangalore
07.2015 - 06.2019
- Company Overview: Industry background: WLA (India1 ATM), ATM Services
- Responsible for entire gamut of ATM Cash operations ranging from New Cash ATM Takeovers follow ups, Migration activities, Centralized Cash Indenting, Loading Schedules, Cash Withdrawal, Trackers, Reconciliation, Reports Delivery Provision activity.
- Forecasting for WLA ATMs / Reconciliation / Technical Support to CIT agency
- Maintaining cash level for ATMs to be forecast on daily basis to help reviewing of cash forecasting
- Coordinating with Bank & CIT agency for smooth collection of cash from currency chest/branches & ensuring the replenishments of the forecasted ATMs without delay
- Maintaining records for enhancement in cash efficiency, by reducing volume of cash outs
- Ensuring admin functions are done by CIT agency to avoid any kind of major cash differences
- Preparing Cash Management Reports with details of shortages/overages/ retract/excess cash with consolidated loading details for ATMs
- Managing cash shortage issues with CIT agency
- Scheduling ATM verifications / surprise checking with local representatives
- Industry background: WLA (India1 ATM), ATM Services
- Location Handled: India1 ATM (WLA) – Bihar, Uttar Pradesh, Jharkhand, Uttarakhand
- Vendors (CRA/CIT): CMS Info System, Secure Value, SIS Prosegur, WSG
Senior Executive-ATM Cash Management
Hitachi Payment Services Pvt. Ltd.
Chennai
12.2012 - 07.2015
- Company Overview: Hitachi Payment Services Pvt. Ltd.
- Industry background: Banking, ATM Services
- Responsible for the entire gamut of ATM Cash operations ranging from New Cash ATM Takeovers follow ups, Migration activities, Centralized Cash Indenting, Loading Schedules, Cash Withdrawal, Trackers, Reconciliation, Reports Delivery Provision activity etc
- Forecasting for BOM ATMs / Reconciliation / Technical Support to CIT agency
- Maintaining cash level for the ATMs to be forecast on daily basis to help reviewing of cash forecasting
- Coordinating with Bank & CIT agency for smooth collection of cash from currency chest/branches & ensuring the replenishments of the forecasted ATMs without delay
- Maintaining the records for enhancement in cash efficiency, by reducing the volume of cash outs
- Ensuring the admin functions are done by the CIT agency to avoid any kind of major cash differences
- Preparing Cash Management Reports for the Bank with the details of shortages/overages/ retract/excess cash with the consolidated loading details for the ATMs
- Managing cash shortage issues with CIT agency
- Scheduling ATM verifications / surprise checking with local representatives all over India
- Maintaining healthy relations with external & internal customers by managing their requirements
- Formerly Prizm Payments Services Pvt
- Ltd
- Industry background: Banking, ATM Services
- Clients: Axis Bank
- Location Handled: Axis Bank-MS (Pan India), Axis Bank-IAD (North-East, WB & JH)
- Vendors (CRA/CIT): CMS Info System, SIS Prosegur, Brinks, Writers Safeguard, SDB, S&IB, SIPL
Project Coordinator (South Zone)
Saujannaya Enterprises
Chennai
05.2010 - 04.2012
- Company Overview: Saujannaya Enterprises, Kolkata (www.saujannaya.co.in).
- Industry background: Manpower solutions
- Writing and Posting job adverts in newspaper/Job Portals and answering phone calls, dealing with enquiries and provide general information to job applicants regarding HR procedures
- Conducting Interviews and Assisting with the recruitment and selection process
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
Created job files for each project and maintained current data in each file.
Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle. - Arranging training & induction programs for staffs
- Maintaining Employee Attendance and record
- Maintaining and performing the salary related work, PF & ESI related activities.
- Clients: Newgen Software, Hp India, CBSL Group, Comat Technologies, Karvy, 3i Infotech, Aok Inhouse, Metalogic Systems, Enhira Software, etc.
Education
B.E. - Computer Science and Engineering
Aarupadai Veedu Institute of Technology
Chennai 08.2005 - 05.2009
Higher Secondary - CBSE
Hindustani Kendriya Vidyalaya
Guwahati, Assam 04.2003 - 05.2005
Secondary - CBSE
Kendriya Vidyalaya C.C.I. Ltd.
Bokajan, Assam 04.2002 - 05.2003
Skills
Operations Management
Timeline
Assistant Manager-ATM Cash Operations
Mashreq Bank
07.2019 - Current
Manager - Cash Management
BTI Payments Pvt. Ltd.
07.2015 - 06.2019
Senior Executive-ATM Cash Management
Hitachi Payment Services Pvt. Ltd.
12.2012 - 07.2015
Project Coordinator (South Zone)
Saujannaya Enterprises
05.2010 - 04.2012
B.E. - Computer Science and Engineering
Aarupadai Veedu Institute of Technology
08.2005 - 05.2009
Higher Secondary - CBSE
Hindustani Kendriya Vidyalaya
04.2003 - 05.2005
Secondary - CBSE
Kendriya Vidyalaya C.C.I. Ltd.
04.2002 - 05.2003
Languages
English
Hindi
Urdu
Assamese
Awards
- Received award for 'Win against all odds' – Streamlining cash operations & Cash movement planning for Bihar-India1.
- Received award for 'Win against all odds' – Handled Cash operations of UP & BH in absence of critical resources-India1.
- Received award for 'Win against all odds' – 3 Times Group Award-India1.
- Received 'Spot Award' for Performance at Mashreq Bank multiple Times.
- Received 'Extra Mile Award' for Performance at Mashreq Bank.
Extracurricular Activities
House Captain in school. Volley Ball Champion in Kendriya Vidyalaya Sangathan Regional Sports Meet 2003. Second Position in College Level Fashion show. Runners-up in India1 Cricket league 2016 & Men’s Double Table Tennis Tournament 2017.
Personal Information
- Date of Birth: 12/03/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Emailids
- Sadiqueansari786@gmail.com
- Sadique_ansari786@yahoo.com
Disclaimer
I hereby solemnly assure that all statements made above are true and correct to the best of my knowledge and belief.
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