Dynamic operational leader with a proven track record at Standard Chartered, driving wealth management automation and enhancing operational efficiency. Expert in SQL reporting and risk management, I engineered data-driven solutions that reduced MIS preparation times by 83%, while fostering cross-functional collaboration to elevate client engagement and retention.
Steered end-to-end operational strategy for high-priority technology migrations and enterprise wealth management projects, maintaining strict control over budgets, timelines, and resources.
Designed and executed scalable operational frameworks that aligned global standard operating procedures, scaled efficiency, and established standard KPIs across core business units.
Governed complex revenue accrual and reconciliation frameworks for diverse investment and insurance product lines, ensuring 100% financial accuracy and strict adherence to regulatory audits.
Championed data remediation architecture, deploying targeted patch to deactivate ~10,000 future-dated SIPs, mitigating operational risk and reclaiming 960+ production hours.
Engineered data-driven SQL automated reporting models, optimizing Straight-Through Processing (STP) and slashing MIS preparation times by 83% (from 48 hours to 4 hours), saving 960+ manual hours annually.
Led business MIS and processing teams, cultivating operational talent and distributing financial performance intelligence to support executive capacity planning and forecasting.
Strengthened unit’s risk posture by embedding early-detection risk frameworks and control monitoring, enabling swift remediation of operational gaps.
Project Leader – Production Support Operations
3i Infotech Private Limited
Chennai
05.2008 - 05.2015
Managed mission-critical production support frameworks for client-facing financial applications, consistently beating SLA targets and enhancing operational stability.
Acted as primary strategic liaison for high-severity incident reporting, managing executive stakeholder communication and facilitating business continuity.
Decreased post-implementation system incidents by 35% through the formalization of rigorous functional and technical pre-release patch testing structures.
Directed root-cause analysis (RCA) on platform defects, delivering permanent functional and technical solutions to reduce recurring systemic vulnerabilities.
Supervised release management pipelines and change control parameters, ensuring seamless technology deployments with minimal business downtime.
Senior Executive – Brokerage Operations
Centrum Broking Private Limited
Mumbai
01.2008 - 05.2008
Coordinated daily brokerage operations, transaction processing workflows, and high-touch client servicing to ensure seamless transactions in a fast-paced financial transaction center.
Directed strategic initiatives to enhance client engagement and retention.
Managed cross-functional teams to develop innovative financial solutions.
Ensured compliance with KYC standards, anti-money laundering (AML) controls, and core industry regulatory requirements to mitigate risks and uphold industry integrity.
Oversaw compliance with regulatory standards and company policies.
Senior Officer – Wealth Management Division
Standard Chartered Finance Limited
Chennai
08.2004 - 11.2007
Administered high-value wealth management transactions and core financial processes, ensuring strict compliance with internal policies.
Facilitated process improvement sprints, eliminating operational bottlenecks and enhancing client servicing workflows.
Education
Master of Science - Information Technology
Jamal Mohamed College
Trichy, India
Bachelor of Science - Mathematics
Dr. Zakir Husain College
Ilayangudi, India
Skills
Operational efficiency strategies
Transaction processing optimization
Wealth management automation
Data analytics modeling
Business process improvement
SQL reporting
Operational strategy
Risk management
Accomplishments
Zero-Downtime System Migration: Orchestrated the enterprise migration of a legacy transaction processing platform to a modernized architecture with zero data loss and zero business disruption.
Business Excellence Award (2016): Recognized for systemic risk mitigation and process optimization via a large-scale data patch initiative that resolved 10,000 future-dated SIPs.
Business Excellence Award (2015): Awarded for spearheading the design of SQL-driven MIS automation engines, drastically reducing reporting turnaround times.