Sadiya Amreen
Kavalbyrasandra
Summary
To obtain a Team Leader position where I can leverage my coordination, leadership, and communication skills to enhance team efficiency and contribute to the organization’s success.
Overview
8
8
years of professional experience
Work History
Coordinator
Eclinical works India Pvt Ltd
01.2022 - Current
- 1. Coordinated and managed case files to ensure smooth workflow and timely completion of assigned tasks.
- 2. Liaised between clients, team members, and management to resolve issues efficiently.
- 3.Tracked case progress, maintained accurate records, and ensured compliance with company procedures.
- 4.Supported team leads by monitoring performance metrics and assisting in daily operations.
- 5.Managed daily case activities and ensured accurate documentation.
- 6. Recognized for reliability, attention to detail, and consistent contribution to team performance goals.
- 7. Collaborated with management to refine lead allocation strategies and improve team productivity.
- 8. Ensured fairness and accuracy in lead distribution while maintaining high service quality.
Interoperability hub
Eclinical Works India Pvt Ltd
01.2019 - 01.2022
- 1. Managed interoperability sales operations, focusing on healthcare data exchange and integration solutions.
- 2. Engaged with clients to understand interoperability needs, proposed suitable solutions, and ensured smooth implementation.
- 3. Coordinated with technical and operations teams to deliver customized interoperability services aligned with client requirements.
- 4. Built and maintained strong client relationships, contributing to revenue growth and customer satisfaction.
- 5. Conducted product demonstrations and provided post-sales support to enhance client experience.
Senior Telemarketing
Just Dial ltd
01.2018 - 01.2019
- 1. Conducted telemarketing campaigns to promote services and acquire new clients.
- 2. Converted leads into confirmed sales through effective communication and persuasive negotiation.
- 3. Maintained detailed records of leads, calls, and follow-ups to ensure consistent pipeline management.
- 4. Achieved and exceeded monthly sales targets, earning recognition for top performance.
- 5. Provided after-sales assistance to ensure customer satisfaction and retention.
Education
B.com -
Government first grade college
Pre university composite -
Farooqia pre composite
SSLC -
Mary school
CSEC - Basics in computer
Skills
- Process Improvement & Workflow Management
- Performance Monitoring & Reporting
- Customer Service & Issue Resolution
- Team Leadership & mentoring
- Client Coordination & Relationship Management
Achievements & Awards
Got multiple rewards and recognition in ecw, Best performance awards in just dial
Declaration
I solemnly declare that all the details provided above are accurate and complete to the best of my knowledge and understanding. Place: Bangalore Date: 11/13/2025
Languages
English
Advanced
C1
Kannada
Advanced
C1
Hindi
Upper Intermediate
B2
Timeline
Coordinator
Eclinical works India Pvt Ltd
01.2022 - Current
Interoperability hub
Eclinical Works India Pvt Ltd
01.2019 - 01.2022
Senior Telemarketing
Just Dial ltd
01.2018 - 01.2019
B.com -
Government first grade college
Pre university composite -
Farooqia pre composite
SSLC -
Mary school