Sadiya Arabeen

Working as a Switching engineer in Cisco's Technical services
(CX/TAC) for its global Enterprise customers. My basic job
responsibilities include the following :

1. Handling issues related to switching protocols on
various Catalyst platforms like Cat3K,Cat6500,Cat9300, 9400, 9500,
9600, Cat9200, Cat4500 ,ME and IE switches etc.

2. Working on technical issues related to Switching concepts and layer 2 protocols.

3. Replicating customer issues in the lab and finding out the software /
hardware defect if any.

4. Interacting with Engineering teams for Bug fixes, escalations.

5. Interacting with customers, answering their queries , providing
training to them when required.

• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
• Optimized routing and switching protocols to improve data transfer speeds across the organization''s network infrastructure.

• Championed change initiatives within the unit, guiding staff through transitions while maintaining engagement levels.
• Implemented innovative solutions to resolve complex challenges, driving continuous improvement within the unit.
• Collaborated closely with other unit leaders to align departmental objectives and maximize collective impact on organizational success.
• Streamlined decision-making processes for increased efficiency while still maintaining thorough consideration of all factors involved.