Sadruddin Farooqui

To attain high levels have Research & Development technical excellence and positions of responsibility, and to make significant positive contributions to the organization.

• Oversee the entire managed services contract.
• Ensure that all services are delivered as per the agreed-upon terms.
• Monitor service levels to ensure compliance with Service Level Agreements (SLAs).

• Act as the primary point of contact for the client.
• Build and maintain strong relationships with clients to ensure satisfaction.
• Address client concerns and ensure their needs are met promptly.

• Identify areas for improvement in service delivery.
• Implement service improvement plans to enhance efficiency and effectiveness.
• Encourage a culture of continuous improvement within the service team.

• Prepare regular reports on service performance.
• Present these reports to clients and internal stakeholders.
• Use performance metrics to identify trends and areas for improvement.

• Coordinate between various teams involved in service delivery.
• Ensure seamless integration of services from different teams.
• Manage the service delivery team, providing guidance and support.

• Oversee the incident management process to ensure swift resolution.
• Address recurring issues through problem management.
• Implement root cause analysis to prevent future incidents.

• Manage changes to the IT infrastructure.
• Ensure that changes are implemented smoothly with minimal disruption to services.
• Communicate change plans and outcomes to stakeholders.

• Monitor and ensure high standards of service quality.
• Conduct regular audits and assessments of service delivery.
• Implement corrective actions when service quality issues are identified.

• Develop and implement strategic plans for service delivery.
• Align service delivery with the overall business objectives of the organization.
• Plan for future service needs and growth.

• Identify and mitigate risks associated with service delivery.
• Develop contingency plans to address potential service disruptions.
• Ensure compliance with relevant regulations and standards.

• Commitment to ensuring high levels of client satisfaction.
• The Service Manager plays a pivotal role in ensuring that managed services meet client expectations and operate efficiently. They act as a bridge between the client and the service delivery teams, ensuring that services are delivered seamlessly and to a high standard.