Sadruddin Farooqui
Jalgaon
Summary
To attain high levels have Research & Development technical excellence and positions of responsibility, and to make significant positive contributions to the organization.
Overview
16
16
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Application and Google cloud Apigee Support
Tata Consultancy Services Limited (TCS)
12.2020 - Current
- Project: Deutsche Bank
- Roles and responsibilities at TCS Deutsche Bank.
- 1. Deployment of application release with latest version using CI/CD blue and green deployment.
- 2. Application services on redHat open shift cluster.
- 3. Deployment of TLS/SSL in production environment.
- 4. Performing SQL DB fail over and switch back.
- 5. Managing production environment on open shift containerization deleting pod/container.
- 6. Creating new API/application using WSO2 API manager.
- 7. Moving Promoting API from lower environment to higher environment like ereg to EUAT/EPRD/EPRD2 environment.
- 8. Using SQL query developer to manage DB schema.
- 9. Using Splunk SIEM tool for log monitoring and data analytics logs.
- 10. Move creation deletion and modification of user and providing access control in SQL DB.
- 11. In Deutsche bank following all the Global standard practices
- 12. Troubleshooting all types API related issue
- 13. Joining all the P1, P2 and P3 critical issue.
Technical Project Lead
Tata Consultancy Services Limited (TCS)
01.2017 - 11.2020
- Project: AIG
Messaging services availability Manager
Tata Consultancy Services Limited (TCS)
12.2014 - 11.2017
Lotus Domino Administrator (L2)
Doyen Info solution Pvt. Ltd.
05.2012 - 03.2014
- Site: IFFCO &Allana.
- Roles and responsibilities at IFFCO.
- 14. Resolve outstanding Notes tickets/issues for 2000+ Notes users and work on/close @10 to 15 tickets daily.
- 15. Register, rename, recertify, & delete users, move users to new certifier & new mail servers, modify person docs, modify location docs, create mail-in databases, ACL / Mail / & Multi-Purpose Notes Groups.
- 16. Daily monitoring of server availability, critical server tasks, data drive disk space, and mail. Box for dead & pending mails.
- 17. Create mail-in databases & corresponding mail-in db document.
- 18. Setting Quota for the users, Creating different types of groups
- 19. Setting Archives, New Copy & local replica for the users
- 20. Moving & removing users to & from deny access group.
- 21. Setting up multiple location documents for multiple user on single machine.
- 22. Setting out of office agent, creating rules & password change settings for notes users.
- 23. Move databases between servers.
- 24. Resolving the database corruption issues
- 25. Troubleshooting all types of lotus notes client related issues
- 26. Installation and configuration of same time, Lotus notes Traveler, Blackberry Enterprise Services on mobile hand set.
Lotus Notes Administrator
Lauren Information Technologies Pvt. Ltd.
06.2010 - 05.2012
- Site: State Bank Of India (Global IT Centre).
System Engineer
IT Source Mumbai
07.2009 - 06.2010
- Sites: ITC Limited
Education
B.E. - INFORMATION TECHNOLOGY
North Maharashtra University
07.2007
H.S.C. - undefined
Nasik Board
02.2002
S.S.C. - undefined
Nasik Board
03.2000
Skills
Strong Communication Skills: Essential for interacting with clients and coordinating between teams
Leadership and Management: Ability to lead and manage a team effectively
Analytical Skills: Capability to analyze performance data and identify areas for improvement
Problem-Solving: Aptitude for resolving issues and implementing preventive measures
Certification
Diploma in Computer Hardware & Networking from CMS.
Disclaimer
I hereby declare that all the details provided above are true to the best of my knowledge. (Farooqui S)
IT IS Services Management responsibility
- Oversee the entire managed services contract.
- Ensure that all services are delivered as per the agreed-upon terms.
- Monitor service levels to ensure compliance with Service Level Agreements (SLAs).
Client Relationship Management
- Act as the primary point of contact for the client.
- Build and maintain strong relationships with clients to ensure satisfaction.
- Address client concerns and ensure their needs are met promptly.
Service Improvement Initiatives
- Identify areas for improvement in service delivery.
- Implement service improvement plans to enhance efficiency and effectiveness.
- Encourage a culture of continuous improvement within the service team.
Performance Reporting
- Prepare regular reports on service performance.
- Present these reports to clients and internal stakeholders.
- Use performance metrics to identify trends and areas for improvement.
Coordination and Team Management
- Coordinate between various teams involved in service delivery.
- Ensure seamless integration of services from different teams.
- Manage the service delivery team, providing guidance and support.
Incident and Problem Management
- Oversee the incident management process to ensure swift resolution.
- Address recurring issues through problem management.
- Implement root cause analysis to prevent future incidents.
Change Management
- Manage changes to the IT infrastructure.
- Ensure that changes are implemented smoothly with minimal disruption to services.
- Communicate change plans and outcomes to stakeholders.
Service Quality Assurance
- Monitor and ensure high standards of service quality.
- Conduct regular audits and assessments of service delivery.
- Implement corrective actions when service quality issues are identified.
Strategic Planning
- Develop and implement strategic plans for service delivery.
- Align service delivery with the overall business objectives of the organization.
- Plan for future service needs and growth.
Risk Management
- Identify and mitigate risks associated with service delivery.
- Develop contingency plans to address potential service disruptions.
- Ensure compliance with relevant regulations and standards.
Customer-Focused
- Commitment to ensuring high levels of client satisfaction.
- The Service Manager plays a pivotal role in ensuring that managed services meet client expectations and operate efficiently. They act as a bridge between the client and the service delivery teams, ensuring that services are delivered seamlessly and to a high standard.
Tool Used
SNOW, JIRA and service desk
Timeline
Application and Google cloud Apigee Support
Tata Consultancy Services Limited (TCS)
12.2020 - Current
Technical Project Lead
Tata Consultancy Services Limited (TCS)
01.2017 - 11.2020
Messaging services availability Manager
Tata Consultancy Services Limited (TCS)
12.2014 - 11.2017
Lotus Domino Administrator (L2)
Doyen Info solution Pvt. Ltd.
05.2012 - 03.2014
Lotus Notes Administrator
Lauren Information Technologies Pvt. Ltd.
06.2010 - 05.2012
System Engineer
IT Source Mumbai
07.2009 - 06.2010
H.S.C. - undefined
Nasik Board
S.S.C. - undefined
Nasik Board
B.E. - INFORMATION TECHNOLOGY
North Maharashtra University