Reliable business professional with experience in Client Services, Process Improvement and Human Resource management Operations. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
Work History
Specialist, Operations and client services
Magnit Global/ Pro Unlimited/ Work Forcce Logiq
02.2022 - Current
Managing Staffing Suppliers, Service Providers, Pay Agents, Independent Contractors, Employee on Records / W2 Candidates
Working on Client requirements to create, Manage and fill requisitions
Distribution of requisitions to the staffing Suppliers
Resume screening of candidates, Interview coordination with Client manager and Staffing Supplier
Work with managers, Suppliers/Service providers and Background checking agencies to have all required documentations of contractor completed
Facilitation of on-boarding/off-boarding and terminations of contractors
Conduct regular follow up with managers to ensure contract success and to provide early mitigation of issues
Conduct regular follow up with suppliers to discuss open items
Follow up with Managers/ Decision makers for contract extension, Approval and open position, Rehire Eligibility, Background Adjudication
Resolving Payroll Import errors
Create and maintain candidate, client, and job records on VMS/HRIS tools
Timesheet management
Evaluated staffing Supplier performance and provided coaching to address inefficiencies
Project Extension and budget management
Problem resolution for any variances from the predefined system/process
Helping the team on providing regular and ad-hoc operational reports
Assist Suppliers/Client/Service Providers with rate cards, SOW, Invoicing an Billing
Service Station Tickets resolution on various categories
Transformed underperforming Client Account with strategic planning efforts focused on process improvement
Developed strong client relationships through consistent communication and attentive service.
Timesheet Executive ( Time and attendance management )
COLLABERA TECHNOLOGIES PVT.LTD .
03.2021 - 03.2022
Timesheet and attendance management - Induction of new resources - Process setup with new clients for attendance and billing - Supporting resources on Attendance related queries - Coordinating with client and internal team for attendance related queries Preparing Report regarding timesheet and attendance
Invoicing and billing - Working
Oversaw mergers and acquisitions activities contributing significantly to overall company growth
Optimized operational efficiency by redesigning processes and systems for increased productivity.
Timesheet Executive ( Time and attendance management )
COLLABERA TECHNOLOGIES PVT.LTD .
03.2021 - 03.2021
Clients including and 1200 Resources - Induction of new resources - Process setup with new clients for attendance and billing - Supporting resources on Attendance related queries - Coordinating with client and internal team for attendance related queries - Preparing Report regarding timesheet and attendance
Invoicing and billing to the client on the bases of attendance
Achieving target before deadline to bill client on time.
Cluster Coordinator
Cosmo Foundation
09.2020 - 03.2021
Team management
Preparing Organizational reports - Coordinating with developers to develop websites for organization
Sourcing and recruitment - Micro Planning organizational activities - Data Management Attendance management - Preparing Annual report of organization - Planning with CSR Committee Field Visit - Procurement and purchase - Hardware Management and Maintenance
Established clear performance metrics for cluster projects, enabling accurate tracking of progress towards goals
Diagnosed and resolved hardware and software issues
Promoted knowledge sharing among cluster members by organizing workshops and training sessions.
Education
MSW - Human Resources Management -
NAVRACHANA UNIVERSITY
06.2021
BCA - Computers -
Sardar Patel University (SPU)
05.2013
Skills
Human Resource Management
Operations Management
Software
Supply Chain Operations
MIS
Leadership
HRIS Systems
VMS
Onboarding
Recruitment
Compliance Management
Escalation Management
US Staffing
Client Services
Continuous Improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Specialist, Operations and client services
Magnit Global/ Pro Unlimited/ Work Forcce Logiq
02.2022 - Current
Timesheet Executive ( Time and attendance management )
COLLABERA TECHNOLOGIES PVT.LTD .
03.2021 - 03.2022
Timesheet Executive ( Time and attendance management )
COLLABERA TECHNOLOGIES PVT.LTD .
03.2021 - 03.2021
Cluster Coordinator
Cosmo Foundation
09.2020 - 03.2021
MSW - Human Resources Management -
NAVRACHANA UNIVERSITY
BCA - Computers -
Sardar Patel University (SPU)
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