Saeed Hasan Rizvi
Mumbai
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Boraaq Travels & Tours
Mumbai
03.2020 - Current
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Arts - Economics
Rizvi College Of Arts Science & Commerce
Bandra [W], Mumbai05-2021
Skills
- Customer service
- Sales support
- Conflict resolution
- Product knowledge
- Order processing
- Customer relationship management
- Data entry
Languages
English
Advanced (C1)
C1
Timeline
Customer Service Representative
Boraaq Travels & Tours
03.2020 - Current
Bachelor of Arts - Economics
Rizvi College Of Arts Science & Commerce
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