Safa Aslam S M
Vadakara, Calicut, Kerala
Summary
Recent Master’s graduate in Hospital Administration and Medical Tourism with a strong academic background in healthcare management, operations, and policy. Advanced knowledge in hospital operations, financial management, and healthcare law. Proven ability to collaborate with multidisciplinary teams, streamline administrative processes, and enhance patient care quality. Skilled in leveraging data-driven approaches to improve healthcare outcomes. Seeking a challenging role within a progressive healthcare organization, focused on driving operational excellence and patient satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Relations Executive
MICRO HEALTH LABORATORIES
Calicut
12.2021 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Master of Science - Hospital Administration And Medical Tourism
Yenepoya Deemed To Be University
Manglore09-2024
BA Literature -
Farook College
Calicut05.2021
Skills
- Relationship Building
- Health care ethics
- Decision making
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Problem solving
- Data analysis
Certification
- CAHO (Consortium Of Accredited Healthcare Organization) For Quality And Accreditation.
- Disaster Preparedness And BLS Training Participation Certificate.
- Professional development program on Legal Implications for Hospitals.
- Pre-Conference on Financial Operations in Hospitals.
Languages
Malayalam
First Language
English
Proficient
C2
Hindi
Upper Intermediate
B2
Tamil
Intermediate
B1
INTERNSHIP
- PARCO Institute of Medical Sciences.
PROJECT
- A Study to Assess Turn-around Time In Cashless Discharge Process In a Tertiary Care Hospital
Technical Skills
- MS Excel
- ehsMS Powerpoint
- MS Word
- MS Spreadsheet
Timeline
Customer Relations Executive
MICRO HEALTH LABORATORIES
12.2021 - 08.2022
Master of Science - Hospital Administration And Medical Tourism
Yenepoya Deemed To Be University
BA Literature -
Farook College
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