Summary
Overview
Work History
Education
Skills
Awards
Affiliations
Accomplishments
Languages
Timeline
Generic
Safa Tabassum

Safa Tabassum

Chennai

Summary

Senior Business Analyst with extensive experience in data governance, automation, and regulatory compliance in financial services. Proven success in automating rule validation, optimizing workflows, and leading compliance initiatives across various banking sectors at Citi. Achievements include managing multi-million-dollar data migration projects and securing key regulatory approvals, resulting in enhanced compliance and reduced operational risks. Recognized for driving process transformation and delivering strategic insights through effective collaboration with business and technology teams.

Overview

2
2
years of professional experience

Work History

Senior Business Analyst - C10

Citi
Chennai
07.2024 - Current
  • Drove enterprise-wide data automation, governance, and compliance initiatives across Mortgage, Deposits, and Retail Banking sectors.
  • Performed root cause analysis to determine underlying issues in complex problems.
  • Created data flows to illustrate the flow of information between various stakeholders.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Managed and led meetings and workshops with multiple departments to solidify requirements.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
  • Optimized data quality and automated regulatory processes, mitigating operational risks effectively.
  • Designed JIRA workflow automation, eliminating manual inefficiencies and reducing turnaround times.
  • Led Mortgage Data Hub Daily Monitoring Automation, introducing real-time alerts for enhanced compliance monitoring.
  • Standardized rule validation mechanisms through automation, improving data accuracy across financial products.
  • Spearheaded remediation of red and amber metrics to ensure compliance with FDIC standards.
  • Collaborated with data owners to orchestrate seamless rule migrations across various banking sectors.
  • Mentored analysts in SQL and compliance reporting, enhancing team's expertise and productivity.

Business Analyst - C09

Citi
Chennai
07.2023 - 07.2024
  • Drove data integrity and compliance initiatives across Mortgage, Deposits, Retail Banking, and Unsecured Lending.
  • Spearheaded remediation of over 100 failing red and amber data quality metrics.
  • Led registration, mapping, validation, and monitoring of rules to ensure global compliance.
  • Conducted root cause analyses on failing rules, providing insights to enhance reporting accuracy.
  • Managed transition of 28 rules for Mortgage Cenlar Scorecard Migration, securing necessary approvals.
  • Directed migration of 105 rules in FDIC Enhancement Project, improving audit readiness.
  • Oversaw registration and deployment of 269 rules for Mr. Cooper project, ensuring adherence to standards.
  • Collaborated with Risk and Compliance teams to streamline rule execution and enhance data transparency.

Education

Post Graduate Degree - Data Science and Business Analytics

Great Lakes Institute of Management
Chennai
02.2025

Master of Arts - Financial Economics Major

Madras School of Economics
Chennai
04.2023

Bachelor of Arts - Commerce

Justice Basheer Ahmed Sayeed College For Women
Chennai
04.2021

Skills

  • SQL and Oracle SQL Developer
  • SAS and Python
  • Data analysis and problem solving
  • Effective communication skills
  • Project management and agile methodology
  • SQL proficiency and user acceptance testing
  • Strategic thinking and risk management
  • Pivot tables and Tableau expertise
  • Collibra and JIRA automation
  • AI-driven data monitoring and automated rule validation
  • Compliance with FDIC and Basel regulations
  • Business technology liaison and US partner collaboration
  • Strategic data governance and UAT validation
  • Training development and cross-team collaboration
  • Knowledge transfer initiatives

Awards

  • Bronze Award, 04/01/24, Recognized for leading red metric remediation and making proactive contributions to Mortgage data quality enhancement.
  • Copper Award, 06/01/24, Honoured for remediating 53 amber metrics for Deposits and Mortgage.
  • Recognition from Nicole O'Garro, 08/01/24, Appreciated for mentoring new DQM candidates.
  • Surge Plan Contribution, 04/01/24, Acknowledged for critical efforts in tackling red metrics.

Affiliations

Actively organized engagement activities, town halls, and team-building initiatives, fostering a collaborative work environment

Played a key role in the Rewards and Recognition (R&R) committee, creating newsletters, presentation decks, and other internal communication materials

Accomplishments

Bronze Award (April and October 2024): recognized for leading red metric remediation and making proactive contributions to mortgage data quality enhancement

Copper Award (June 2024): Honored for remediating 53 amber metrics for deposits and mortgage, assisting with configuration challenges, and supporting the technology team

Recognition from U.S.A. process owner (August 2024): appreciated for mentoring new DQM candidates, providing error samples, and leading impactful discussions in data remediation

Surge plan contribution (April 2024): acknowledged for critical efforts in tackling red metrics, ensuring compliance, and maintaining high data integrity standards

Languages

English
First Language
Hindi
Proficient (C2)
C2
Arabic
Elementary (A2)
A2
Tamil
Elementary (A2)
A2

Timeline

Senior Business Analyst - C10

Citi
07.2024 - Current

Business Analyst - C09

Citi
07.2023 - 07.2024

Post Graduate Degree - Data Science and Business Analytics

Great Lakes Institute of Management

Master of Arts - Financial Economics Major

Madras School of Economics

Bachelor of Arts - Commerce

Justice Basheer Ahmed Sayeed College For Women
Safa Tabassum