Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

SAFDAR ALI KHAN

Technical Support Executive
Pune

Summary

Seeking a position to utilize my skills and abilities in the Industry that offers Professional growth while being resourceful, innovative and flexible and in the process hone my skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Technical Support] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Technical Support Execative

Cybage Software Services Pvt Ltd
Pune
01.2022 - Current
  • Developed and maintained courteous and effective working relationships.
  • Prepared variety of different written communications, reports and documents.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Technical Analyst

Eclerx Services Pvt Ltd
Pune
01.2021 - 12.2021
  • Authored technical requirement documentation to suit business goals and technological limits.
  • Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
  • Undertook technical maintenance of various database systems.

Senior Associate

Tech Mahindra service Ltd
Pune
06.2019 - 09.2019
  • Worked varied hours to meet seasonal and business needs.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Developed new sales opportunities through development and rollout of promotional plans.

Representative

Yash Enterprises Pvt Ltd
Pune
03.2018 - 03.2019
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Designated as team lead at conventions to promote products and company branding.
  • Set up appointments with potential and current customers to promote new products and services.
  • Initiated effective sales techniques and drove product sales.

Customer Service Representative

Concentrix services Pvt Ltd
Pune
08.2017 - 01.2018
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.

Education

CBSE 10th

Kendriya Vidyalaya
Aurangabad
04.2013 - 03.2014

Computer Science - HSC

Maulana Azad College of Arts, Science & Commerce
Aurangabad
06.2015 - 06.2016

BCA - Bachelor of Computer Applications.

MIT Aurangabad
Aurangabad
06.2018 - 05.2021

Govt. Recognized - CCC

Growth Infotech
Aurangabad
01.2010 - 02.2010

CCNA - Computer

NG Networks
Delhi
09.2020 - 10.2020

Skills

    Technical Support Triage

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Interests

Playing

Travelling

Driving

Timeline

Technical Support Execative

Cybage Software Services Pvt Ltd
01.2022 - Current

Technical Analyst

Eclerx Services Pvt Ltd
01.2021 - 12.2021

CCNA - Computer

NG Networks
09.2020 - 10.2020

Senior Associate

Tech Mahindra service Ltd
06.2019 - 09.2019

BCA - Bachelor of Computer Applications.

MIT Aurangabad
06.2018 - 05.2021

Representative

Yash Enterprises Pvt Ltd
03.2018 - 03.2019

Customer Service Representative

Concentrix services Pvt Ltd
08.2017 - 01.2018

Computer Science - HSC

Maulana Azad College of Arts, Science & Commerce
06.2015 - 06.2016

CBSE 10th

Kendriya Vidyalaya
04.2013 - 03.2014

Govt. Recognized - CCC

Growth Infotech
01.2010 - 02.2010
SAFDAR ALI KHANTechnical Support Executive