Safiulla Sultan
Chennai
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
7
7
years of professional experience
Work History
E-Commerce Assistant
Kamar Silver Factory Pvt Ltd
05.2023 - Current
- Implemented and followed proper controls and guidelines to enable maximum e-commerce volume.
- Focused on continuous quality and customer service improvement in e-commerce operations.
- Created, optimized, and managed product listings on Amazon and ETSY, ensuring accurate and compelling descriptions, keywords, and images to enhance product visibility and drive sales.
- Utilized analytical tools to track and report on key performance metrics such as conversion rates, click-through rates, and return on ad spend, using insights to drive continuous improvements.
- Developed and executed effective SEO strategies, including keyword research and optimization, to improve search rankings and visibility in both Amazon and ETSY search results.
- Designed and implemented engaging product content, including high-quality images, videos, and product descriptions, to attract and convert potential customers.
- Managed and optimized paid advertising campaigns (e.g., Amazon Sponsored Products, Etsy Ads) to increase product visibility and drive targeted traffic.
- Improved monthly sales with successful marketing, sales and customer relations approaches
- Established and maintained e-commerce website to promote and sell products
- Managed customer service inquiries and complaints for customer satisfaction
- Photographed merchandise and prepared written descriptions of items for selling on company website.
Site Manager
HungerBox
01.2023 - 05.2023
- Supervised daily operations ensuring efficient and smooth functioning of cafeteria.
- Managed a team of 20 staff members, including hiring, training, scheduling, and performance evaluation.
- Maintained high standards of customer service by addressing customer complaints and feedback promptly and effectively.
- Oversaw inventory management, including ordering supplies, tracking stock levels, and reducing waste to maintain cost efficiency.
- Ensured compliance with health, safety, and food hygiene regulations.
- Negotiated with suppliers and vendors to secure the best prices for ingredients and supplies.
- Organized and managed special events, catering services, and promotional activities to boost sales and customer engagement.
- Addressed operational challenges promptly, implementing solutions to enhance efficiency and service quality.
- Developed and maintained positive relationships with regular customers, enhancing customer loyalty and repeat business.
- Generated regular reports on sales, customer feedback, and staff performance for senior management review.
- Inspected cleanliness of common areas and offices
- Resolved issues between employees and customers using company policies
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
Restaurant Manager
Taz Kamar Inn Pvt Ltd
01.2018 - 12.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Front Office Executive
Taz Kamar Inn Pvt Ltd
05.2017 - 12.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took more than 20 incoming calls per day, provided information, and routed callers to correct personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maximized sound operations and continually reviewed administrative functions for potential process improvements.
- Completed patient check-in processes by verifying insurance and submitting forms to the nursing team.
- Answered a high volume of phone calls and email inquiries.
Education
B.Tech in Mechanical - Mechanical Engineering
Hindustan University
High School -
Crescent Residential Higher Secondary School
Skills
Effective Communication
Team Collaboration
Adaptability and Flexibility
Continuous Improvement
Time management
Customer support
Website Maintenance
Online Marketing
Interpersonal Skills
Relationship Building
Order Fulfillment
Shipping coordination
Inventory Management
Teamwork and Collaboration
Multitasking Abilities
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
E-Commerce Assistant
Kamar Silver Factory Pvt Ltd
05.2023 - Current
Site Manager
HungerBox
01.2023 - 05.2023
Restaurant Manager
Taz Kamar Inn Pvt Ltd
01.2018 - 12.2022
Front Office Executive
Taz Kamar Inn Pvt Ltd
05.2017 - 12.2017
B.Tech in Mechanical - Mechanical Engineering
Hindustan University
High School -
Crescent Residential Higher Secondary School