Amadeus
Hi, I’m
Mohammed Safiulla
Supply Chain & Travel Management
Bengaluru,KA
Summary
- Detail-oriented professional promoting expertise in supply chain planning. Confident Procurement Specialist knowledgeable in managing vendor relations, tracking products, and the methods needed to obtain the best pricing.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Experienced Travel Expert with over 10 years of experience in Travel Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
13
years of professional experience
16
years of post-secondary education
4
Languages
Work History
OSI India PVT LTDBANGALORE, KARNATAKA
Senior Procurement Analyst
05.2018 - 10.2023
Job overview
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs.
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Handled Project shipment transport and vendor management.
- Responsible for Warehouse inventory.
Yatra Online PVT LTDBANGALORE, KARNATAKE
Team Leader
08.2014 - 04.2018
Job overview
- Arranged travel accommodations for groups, executives and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business.
Uniglobe Air Travel BureauBangalore, Karnataka
Senior Travel Consultant
05.2011 - 07.2014
Job overview
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Used AMADEUS to create and update client electronic records.
- Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
- Provided useful travel materials such as guides, maps and event programs.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
BCD TRAVEL INDIABANGALORE, KARNATAKA
Travel Associate
07.2010 - 04.2011
Job overview
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Monitored social media and online sources for industry trends.
- Handled calls to address customer inquiries and concerns.
- Increased customer satisfaction by resolving issues.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Seventh Day Adventist High SchoolBangalore
High School Diploma
03.1995 - 04.2005
RBANMS Pre-University CollegeBangalore
High School Diploma
06.2005 - 07.2007
Kouni Academy Of TravelBangalore
Diploma in Travel & Tourism
07.2007 - 02.2008
AIIBMHyderabad
BBA from Tourism And Travel Management
05.2009 - 08.2012
Skills
Travel research
Budgets
Customer service
Problem resolution
Operational improvement
Team building
Business operations
Team management
Inventory management procedures
Shipping Documentation
Vendor relationship management
Warehouse asset oversight
Quality control
Package labeling
Accomplishments
- Cross-trained on the manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Marketed travel deals, special promotions and valuable discounts to clients through email, phone call, and monthly newsletters, which helped to boost sales volumes.
- Supervised team of 10 staff members.
- Shown additional interest to Handle Logistics & Warehouse
- Handled Project Shipment within India & International
Software
Microsoft Word
Microsoft Excel
Concur Travel
Epiqor
Galileo
Adobe
Interests
Road Trips
Making Friends
Netflix Series
Social Media
Timeline
Senior Procurement Analyst
OSI India PVT LTD
05.2018 - 10.2023
Team Leader
Yatra Online PVT LTD
08.2014 - 04.2018
Senior Travel Consultant
Uniglobe Air Travel Bureau
05.2011 - 07.2014
Travel Associate
BCD TRAVEL INDIA
07.2010 - 04.2011
AIIBM
BBA from Tourism And Travel Management
05.2009 - 08.2012
Kouni Academy Of Travel
Diploma in Travel & Tourism
07.2007 - 02.2008
RBANMS Pre-University College
High School Diploma
06.2005 - 07.2007
Seventh Day Adventist High School
High School Diploma
03.1995 - 04.2005