Mohammed Safwan Shaikh
Montreal
Summary
Highly motivated technical support representative with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
ttec
01.2021 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Submitted service tickets for equipment maintenance requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Customer Service Representative
teleperfomance
02.2019 - 11.2019
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Answered average of 120 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information
Education
Post-Degree Certificate - Supply Chain Management
Matrix College of Management Technology And Health
Montreal, QC07.2021
Bachelor of Accountacy -
GLS UNIVERSITY
INDIA06.2018
Skills
- Technical Support
- Account management
- Staff education and training
- Retail store support
- Sales expertise
- Merchandising Knowledge
- Product and Service Sales
- Product promotions
- Excellent people skills
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Participated in various incentive programs and contests designed to support achievement of production goals.
Timeline
Technical Support Representative
ttec
01.2021 - Current
Customer Service Representative
teleperfomance
02.2019 - 11.2019
Post-Degree Certificate - Supply Chain Management
Matrix College of Management Technology And Health
Bachelor of Accountacy -
GLS UNIVERSITY
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