Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Declaration
Timeline
Generic
Saganlal Suthar

Saganlal Suthar

Mumbai

Summary

Dynamic Production Support Manager at Veefin Solutions Pvt. Ltd., skilled in SQL and business analysis. Successfully led teams to enhance operational efficiency and compliance adherence, resulting in improved project execution. Adept at training development and fostering team collaboration, ensuring user satisfaction and seamless system performance.

Overview

10
10
years of professional experience

Work History

Production Support Manager

Veefin Solutions Pvt Ltd.
Mumbai
11.2023 - Current
  • Led Support Team and collaborated with PDG Team on Supply Chain Finance projects.
  • Conducted requirement gathering sessions for five to six major projects.
  • Prepared Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
  • Performed impact analysis and defined project scope for successful execution.
  • Coordinated resolution of complex technical issues using internal resources.
  • Documented findings from root cause analysis following live incident investigations.
  • Ensured compliance with industry regulations regarding security, privacy, and change management.
  • Provided training sessions to end users on newly released features.

Senior Software Engineer

Fullerton India/Chenoa
Mumbai
08.2022 - 10.2023
  • Resolved issues in Finnone LOS from lead generation to disbursement initiation.
  • Rescheduled and restructured plans in LMS for improved ROI and tenure outcomes.
  • Executed monthly deployment activities, including restarting application web and DB services.
  • Tracked escalated issues, preparing status reports and conducting vendor weekly calls.
  • Coordinated with vendors and business teams to ensure accurate data updates and issue resolution.
  • Facilitated effective communication among finance, operations, and vendor teams to enhance collaboration.
  • Implemented improvements that reduced user-reported bugs and common problems.
  • Conducted UAT/Application Testing on FinnOne applications; experienced with Oracle Versions 10g, 11g, 12c.

Application Support Engineer

L&T Finance/Anunta Tech
Mumbai
02.2020 - 07.2022
  • Handled Finnone LOS LMS issues to ensure system stability and performance.
  • Crafted SQL queries to extract data from multiple tables into CSV format for user distribution.
  • Utilized joins and sub-queries to streamline complex data retrieval processes.
  • Executed SQL queries to fulfill business data requirements effectively in production environments.
  • Maintained and optimized complex queries, indexes, and SQL scripts for enhanced analysis.
  • Created and modified SQL scripts to adapt to evolving project and client needs.

Application Support Engineer

CEAT and Future Generali/CMS Info systems
Mumbai
04.2019 - 11.2019
  • Installed software, diagnosed technical issues, and upgraded applications for optimal performance.
  • Troubleshot client issues, escalating tickets or initiating service calls for hardware concerns.
  • Provided assistance to end users via phone and online platforms.
  • Performed remote installations and repairs using chat and remote desktop tools.
  • Diagnosed operating system problems, repaired issues, and removed malware as per defined scopes of work.
  • Followed up with clients to confirm satisfaction with resolutions implemented.

L2 Support Engineer

CEAT Tyres and KEC International/ Artech Info systems
Mumbai
08.2017 - 03.2019
  • Updated call records and maintained database daily to ensure accuracy.
  • Generated reports and dashboards for incident tracking and performance analysis.
  • Logged calls and created tickets using help desk tool, assigning to appropriate teams.
  • Understood SLA requirements and resolved tickets within established timelines.
  • Provided timely updates to clients regarding pending issues and their statuses.
  • Prepared daily, weekly, and monthly incident reports, categorizing by severity (S1, S2, S3, S4).

Service Desk Engineer

MIAL / Unique Enterprises
Mumbai
03.2015 - 04.2017
  • Utilized E-Helpline software to log new calls and perform updates.
  • Delivered services in alignment with client requirements following budget approvals.
  • Updated database for new asset installations, movements, or changes.
  • Maintained accurate records of client assets, including tags, serial numbers, and ownership details.
  • Generated reports from Admin database to ensure adherence to SLA.
  • Monitored IMAC updates on a daily basis.
  • Engaged with clients to assess needs and address inquiries.

Education

B.SC.IT - Information Technology

Mumbai University
Mumbai
04.2013

Skills

  • SQL and Linux
  • Windows server management
  • File transfer protocols
  • Time management
  • Communication skills
  • Training development
  • Operational efficiency
  • Business analysis

Accomplishments

  • The Extra Miler: spontaneously offered assistance and advice to other team members
  • The Spot Award: Instant recognition and appreciation for significant contributions during critical times

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Advanced (C1)
C1

Affiliations

  • Cricket
  • Travelling
  • Bike riding
  • Trekking

Declaration

I hereby state that all the information noted above is accurate to the best of my belief, and I take full responsibility for the correctness of the information 

Mumbai 

21-04-2025 

Saganlal Suthar

Timeline

Production Support Manager

Veefin Solutions Pvt Ltd.
11.2023 - Current

Senior Software Engineer

Fullerton India/Chenoa
08.2022 - 10.2023

Application Support Engineer

L&T Finance/Anunta Tech
02.2020 - 07.2022

Application Support Engineer

CEAT and Future Generali/CMS Info systems
04.2019 - 11.2019

L2 Support Engineer

CEAT Tyres and KEC International/ Artech Info systems
08.2017 - 03.2019

Service Desk Engineer

MIAL / Unique Enterprises
03.2015 - 04.2017

B.SC.IT - Information Technology

Mumbai University

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