Sagar
Delh
Summary
Resolution-minded customer service associate with 2.5 years of experience solving complex product defects, refunds and stock deficiencies and KYC for the account. Team-oriented goals for motivation and enthusiasm in the work to take ownership of respective roles. Service-desk specialist handling large volumes of customers with professionalism.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Associate
Amazon Captive Unit
06.2023 - 07.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Customer Service Associate
Concentrix
10.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
10th -
New Shalimar Public School
Delhi03.2017
12th - Commerce
North Delhi Public School
Delhi03.2019
Bachelor Of Accountancy - Commerce
University Of Delhi
Delhi, North Campus 08.2022
Skills
- Customer Service
- Complaint Handling
- Client Engagement
- Email Etiquette
- Telephone Etiquette
- Order Management
- Customer Support
Timeline
Senior Customer Service Associate
Amazon Captive Unit
06.2023 - 07.2023
Customer Service Associate
Concentrix
10.2021 - 01.2023
10th -
New Shalimar Public School
12th - Commerce
North Delhi Public School
Bachelor Of Accountancy - Commerce
University Of Delhi
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