Sagar
Summary
Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.
Overview
8
8
years of professional experience
Work History
Account Manager
Midland Credit Management
Gurgaon
08.2022 - Current
- Worked in Midland Credit Management an encore company as Account Manager.
- One of the main work was to persuade the debt from US citizen.
- Helping consumer to pay their debt, by providing various payment options.
- Understanding about the situation and validating consumer.
- Negotiating for best results
Customer Service Executive
Teleperformance
Gurgaon
08.2020 - 08.2022
- Worked as Customer Service Excutive.
- Solving dailey quries, being in Excutive my work was, to solve the quries about food.
- For example, issues with the order, Delivery got delay. Issue with refund.
- Helping customer place order.
- solving other quarries like, promo complaint with delivery person. Did not get the order.
Tour Escort
Reality Tours and Travel
New Delhi
08.2016 - 03.2020
- Being a tour escort, my work was to show or give tours to foreigners coming from different countries
- Used to give various tours like, city tours, food tours. sightseeing tours or multi days tours.
- learning their culture. Educating them about Indian Culture.
Education
High School Diploma -
Ndmc
New Delhi, DL03-2014
Skills
- Customer Service
- Account Servicing
- Operations
- Customer Satisfaction
- Internet savvy
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Dancing, Traveling, listening to music
Accomplishments
- Basic Knowledge of Computer
Timeline
Account Manager
Midland Credit Management
08.2022 - Current
Customer Service Executive
Teleperformance
08.2020 - 08.2022
Tour Escort
Reality Tours and Travel
08.2016 - 03.2020
High School Diploma -
Ndmc
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