Sagar
Support Specialist
New Delhi
Summary
Dynamic Support Specialist with a proven track record at Ecostiinfotech Pvt. Ltd., excelling in customer relationship management and remote support. Achieved significant improvements in customer satisfaction by swiftly resolving technical issues and managing high-priority tickets. Adept at maintaining detailed documentation to enhance future support services and insights.
Overview
3
3
years of professional experience
Work History
Support Specialist
Ecostiinfotech Pvt. Ltd.
06.2022 - 12.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Education
Bachelor of Arts -
Maharshi Dayanand University
Rohtak, India 04.2001 -
Skills
Customer relationship management
Remote support
Ticket management
Support services
Timeline
Support Specialist
Ecostiinfotech Pvt. Ltd.
06.2022 - 12.2024
Bachelor of Arts -
Maharshi Dayanand University
04.2001 -
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