Sagar
Bengaluru
Summary
Dynamic Call Support Executive with a proven track record at Mecwin Empowering Future, excelling in customer relations and problem resolution. Enhanced operational efficiency through innovative solutions, fostering long-term client relationships. Skilled in data analysis and team leadership, consistently driving organizational performance and customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry operator position. Ready to help team achieve company goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level call support executive position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
5
5
Languages
Work History
Call Support Executive
Mecwin Empowering Future
10.2025 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Telecaller
Equitas Small Finance Bank
08.2025 - 10.2025
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
Office Assistant
Indian Space Research Organization
02.2021 - 03.2024
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Updated and maintained customer information, documents and records.
- Analyzed current data records to provide detailed reports.
- Created spreadsheets for more efficient recordkeeping.
- Maintained files, records, and chronologies of entry activities.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Office Assistant
Indian Space Research Organization
01.2016 - 01.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Created and maintained detailed records of all office activities.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Bachelor of Commerce -
Karnataka State Open University
Mysore, India 04.2001 -
Skills
Customer relations
Team player
Team leadership
Administrative skills
Problem resolution
Executive support
Workflow planning
Staff motivation
Growth planning
Human resources management
Employee scheduling
Motivation
Training and development
Staff development
Research and analysis
Leadership
Using Social Media,Playing Games in Mobile and Weekend Outing
going out of Bangalore makes me peace and mind refresh
Timeline
Call Support Executive
Mecwin Empowering Future
10.2025 - Current
Telecaller
Equitas Small Finance Bank
08.2025 - 10.2025
Office Assistant
Indian Space Research Organization
02.2021 - 03.2024
Office Assistant
Indian Space Research Organization
01.2016 - 01.2021
Bachelor of Commerce -
Karnataka State Open University
04.2001 -