DANCING
Sagar
Hotel MANAGER
BARODA
Summary
Results-oriented Senior Captain and Assistant Manager with expertise in operational planning and team mentorship. Enhanced customer satisfaction through problem-solving and relationship management. Managed high-pressure situations while improving marketing strategies to drive business growth and customer loyalty.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Senior Captain and Assistant Manager..
Hotel President
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
Senior Captain
Hotel President
01.2021 - 12.2023
- Developed strong relationships with port authorities worldwide, facilitating smooth docking procedures and timely departure schedules.
- Managed emergency situations effectively by remaining calm under pressure, quickly assessing risks, and executing decisive action plans.
- Supported the professional growth of junior officers through mentorship, guidance, and opportunities for increased responsibility.
Senior Steward
Hotel President
01.2020 - 12.2020
- Mentored junior stewards, providing guidance on best practices and fostering a strong team dynamic for consistent service excellence.
- Provided personalized service to VIP guests, anticipating their needs and exceeding expectations for memorable events.
- Enhanced team efficiency by implementing streamlined procedures for inventory management and service execution.
- Coordinated with event planners to ensure successful execution of large-scale functions, managing staffing and logistical requirements as needed.
Steward
HOTEL PRESIDENT
01.2018 - 12.2019
- Documented kitchen inventory by reviewing stock and counting items.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
Steward
CHIT CHAT RESTAURANT
01.2016 - 12.2017
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
Education
URMI SCHOOL
BARODASkills
Strategic leadership
Operational planning
Team management
Customer relations
Problem analysis
Relationship building
Staff development
Teamwork
Interests
ACTING
DRAMA
SINGING
Timeline
Senior Captain and Assistant Manager..
Hotel President
01.2024 - Current
Senior Captain
Hotel President
01.2021 - 12.2023
Senior Steward
Hotel President
01.2020 - 12.2020
Steward
HOTEL PRESIDENT
01.2018 - 12.2019
Steward
CHIT CHAT RESTAURANT
01.2016 - 12.2017
URMI SCHOOL
DANCING, ACTING
I AM MENTOR OF SCHOOL DRAMA
AND GUIDING FOR ACTING STUDENTS SCHOOL LEVEL
GOOD choreographer
DOING AND INTRESTED MODELING.