SAGAR AJITRAI UDESHI
Senior Process Associate
Mumbai
Summary
Seeking opportunity in a competitive & professional environment where I can apply my knowledge and skills effectively to achieve organizational goals & customers’ satisfaction, and thereby having a sense of personal achievement.
Overview
17
17
years of professional experience
1
1
English
2
2
Hindi
Work History
Senior Process Associate
TCS (Tata Consultancy Services)
01.2020 - 09.2025
- Worked on behalf of National Employment Savings Trust (NEST) Pension scheme (Worked for UK clients)
- Got opportunity to index cases for UK clients those who have enrolled in pension scheme with NEST or willing to join NEST pension scheme.
- Tagging Indexing cases such as Transfer in request, Transfer out, Death notification, General Queries, Employer Insolvency, Retirement, commscan cases (Robo Cases), ACTTPPRD.
- Processing the request on the same day as we have 24 hours TAT (SLA – Service level agreement)
- Delivering the activities of the process within the SLA.
- Also got opportunity to provide training to new Joiners, explaining them the entire process.
- Also did checking for new joiners, helping them to understand the process and solving their queries.
- Handling and solving the queries of customers. Expert in managing the queue.
- Completing mandatory trainings as and when require in TCS.
- Using application such as Bancs and Captiva.
Operations/Process Associate
TCS (Tata Consultancy Services)
08.2018 - 01.2020
- Worked on behalf of CITIBANK (Indian Branch)
- Handling of activities for loan repayment liquidation for equipment finance reconciliation of loan funds cleared and bounced/rejected through various modes like cheque, PDC and ECS/ACH.
- Actively leading in ACH/ECS mandate payments with regular maintenance of the mandates and presenting them on stipulated cycle dates and continuously contributing to process improvements with ideas to reduce TAT and being approved by senior management.
- Preparation of reports related to presentation and representation, preparing MIS weekly and monthly for clearing as perspective cycle dates for loan repayments.
- Attending to collections and CCSD(CUSTOMER CARE SERVICE DESK) queries and call.
- Additional activities include training sub-ordinates, Handling of paperwork, preparing miscellaneous report and providing update for weekly and month dashboard.
HR Operations/Process associate
TCS (Tata Consultancy Services)
02.2015 - 08.2018
- Worked on behalf of DOW HRO (Worked for North America (US & Canada and Asia pacific countries such as Australia, New Zealand, Japan, China, Indonesia, Taiwan and Vietnam) whereas processing / Auditing and handling critical processes such as employee termination (HRCM- Death Cases) Mycogen Hiring and LOA (Leave of absence cases in PeopleSoft).
- Processing Employee data change request in PeopleSoft such Department change / Cost center/ Location change/ Company change / Job title change/ salary change for North America and Pacific countries.
- Generating Macros report on weekly basis and clearing unwanted emails in Microsoft outlook.
- Processing promotion /Salary adjustment letter for USA and Canada, Using application such as Excel, Microsoft outlook and PeopleSoft.
- Interacting with requestor / Clients through chats (Cisco Jabber) to understand and identify the query and solving the queries with their approvals.
- Achievements:
- Got an opportunity to train new joiners’ who stated processing HRCM / FMDEUIC (Department change / Cost center/Job title and Salary change.
HR – Operations /Senior Associate
Accenture
05.2014 - 12.2014
- Worked on behalf of Alcatel-Lucent (Asia pacific countries such as Australia, New Zealand, Japan, Philippines, Indonesia, Sri Lanka, Bangladesh and Vietnam) whereas handling critical processes such as employee hiring and termination, Bank account update, letter preparation such as recognition letter, promotion letter and reference letter.
- Generating reports such as Monthly, Weekly, Headcount report and Termination report for Australia and New Zealand. Updating DWI (Detail Work Instructions) as per the guidelines of onshore Team.
- Providing certificate of employment (reference letter) letter to employee and ex-employees.
- Forwarding Medical reimbursement details to concerned payroll teams for Indonesia.
- Generating Contractor report for Australia and New Zealand on weekly and monthly basis.
- Using application such as Citrix, Ebsuit, Cadis and WQM (Work Queue Management) for processing all the transaction. Updating reporting manager change in SAP on the request of country HR.
- Handling incoming calls from onshore team and following necessary feedback from them.
HR – Operations / Processing Associate
Accenture
07.2012 - 05.2014
- Got an opportunity to train new joiners’ who stated processing Third party reference letter such as Employment reference, Tenancy reference, Mortgage reference & claim request letter.
- Joined at Level G3 and got promoted to Level G2 in June 2013 and in Level G1 in March 2014.
- Generated Ideas in employment reference letter and Eye care voucher whereas in old case all letter are been send via post however in new case all the letters and templates are sent via email.
- Processed Transaction with zero escalation and 100% accuracy.
- Highlights:
- Worked on behalf of Carillion (UK Process) whereas Handling critical processes such as Third-party Reference (Employment Reference, Mortgage Reference, Tenancy Reference & Claim Request
- Also handling processes such as Eye care voucher request, Company Car Trade out request, Copy of Contract, Maternity Leave request, Paternity Leave request, Sickness Absence, Document Management Oracle action and Record Management.
- Using application such as Citrix (Oracle, Intranet, stellent) and WQM (Work Queue Management) for processing all the Transactions.
General Accountant
Ghantoot Transport & Gen Cont. Est.
02.2009 - 03.2012
- Handling invoicing for 16 divisions (Abu Dhabi) including for Ghantoot Head Office, 4 main branches (transport, road, civil, electrical), R.M.B real estate, Bin Mehran Ready mix Concrete, Hispano Décor, Royal Mega Interior Design, Emirates Hydrophonics , and Ghantoot Gulf Contracting (Dubai Branch).
- Handling Personal expense account of the General Manager (Transport & Gen. Cont section), Managing Director and for the Chairman of Ghantoot Group.
- Responsibilities:
- Preparing Daily Invoices and sending statement, Handling Payable and Receivable Accounts, General Ledger Accounts, Bank Transaction etc.
- Maintaining Petty Cash Accounts, Checking and Verifying Day to day transaction and maintaining the Records.
- Responsible for accounting and maintaining appropriate records for all cash receipts and payments.
- Preparing daily bank summary report listing out all funds receipts and utilization.
- Providing Balance Confirmation report to the management and all the Sections.
Executive - Resume Sales
Naukri.com (Info Edge India Ltd)
05.2008 - 02.2009
- Achieved 116% target in first month, awarded trophy for the highest sales done as a new comer.
- Achieved 108% target in month of November 2008, awarded trophy for the Highest sales done.
- Responsibilities:
- Generating sales for career services like resume writing, resume flash, resume display etc.
- Handling Walk In’s clients, generating sales from outward location.
- Retail promotion of services offered by the Company.
- Client interaction & servicing, identifying, understanding the client’s need & offering the best solution.
- Tapping new customer from existing database & offering services of the company.
- Interacting with potential customer & addressing telephonic queries.
- Maintaining the database of generated leads. Preparing daily activity reports & MIS.
- Identifying risks and also new opportunities.
Education
B.Com. -
Borivali Education society college of Commerce
Mumbai01.2008
Skills
Having knowledge of Administrative Functions
Interests
Listening to Music, watching movies, outdoor sports and exercise
Timeline
Senior Process Associate
TCS (Tata Consultancy Services)
01.2020 - 09.2025
Operations/Process Associate
TCS (Tata Consultancy Services)
08.2018 - 01.2020
HR Operations/Process associate
TCS (Tata Consultancy Services)
02.2015 - 08.2018
HR – Operations /Senior Associate
Accenture
05.2014 - 12.2014
HR – Operations / Processing Associate
Accenture
07.2012 - 05.2014
General Accountant
Ghantoot Transport & Gen Cont. Est.
02.2009 - 03.2012
Executive - Resume Sales
Naukri.com (Info Edge India Ltd)
05.2008 - 02.2009
B.Com. -
Borivali Education society college of Commerce