Sagar Ashok Uchwani

Applications Used: Wecco, Full Serve, Salesforce, Banking Workstation (FSVOC), Sold Application, Trackwizz, DP Secure Application

• Managed WMR cases to remediate discrepancies on wealth customer accounts, conducting thorough quality assurance (QA) to ensure accuracy and compliance.
• Handled maintenance and closure cases, including address remediation and ad-hoc amendments to wealth accounts, ensuring accuracy and timely updates.
• Improved customer satisfaction by promptly addressing and effectively resolving complaints, ensuring a positive customer experience.
• Fostered strong relationships with team members, promoting a positive and collaborative work environment that drives success.
• Effectively assigned and monitored daily targets for the team in SOD, ensuring smooth performance and uninterrupted workflow until EOD.
• Led quality assurance (QA) initiatives, providing constructive feedback to enhance accuracy, efficiency, and overall performance.
• Motivated and encouraged team members to consistently exceed productivity goals while maintaining exceptional quality scores.
• Cross-trained in the Transaction Remediation Process, efficiently handling broking alerts in NSDL and conducting QA on team cases to ensure high-quality standard.

Applications Used: Trident, Super-netter, Delta, PTM, Bytes, Atlas, Legal Web

• Individual contributor role in OTC derivatives and equities.
• Responsible for effective management and resolution of trade discrepancies and break resolutions.
• Communicate professionally with clients via email or phone, providing thorough and detailed explanations to resolve discrepancies.
• Handle affirmations and confirmations of equities, FOREX, and derivative trades with internal and external counterparties.
• Produce ISDA paper trade confirmations for equities, FOREX, and common interest rate derivative trades.
• Prepare local and global MIS reports for distribution to management.
• Proactively cross-train on all functions performed within the team.
• Act as a key point of contact with stakeholders (e.g., Technology, VP, AVP teams) for process improvement

Applications Used: Falcon, Full Serve (UCA), E-Payments, Cyber Crime Portal, 3D Secure, QMS, AWS

• Receive and investigate fraud cases related to transactions made by customers using debit and credit cards.
• Ensure the timely processing of fraud cases, facilitating the prompt release of customer payments, with a productivity rate of 100-110 cases per day.
• Maintain 100% accuracy in processing fraud cases to ensure compliance and precision.
• Process cases based on the information provided by the onshore team and the Fraud Analytics team.
• Escalate unresolved fraud-related transactions to the onshore team for further resolution.
• Perform additional duties as requested by the manager, including report generation, fraud report preparation, and investigating cases to maintain team quality.
• Identify and communicate potential issues to the team leader when necessary.
• Contribute ideas and actions for the continuous improvement of processes within my area of responsibility.
• Strong knowledge of KYC and AML, including smurfing and the three stages of AML.
• Release customer payments when transactions are not deemed suspicious; otherwise, take appropriate action.