Sagar Banga
Navi Mumbai
Summary
Experienced Deputy Manager with in-depth knowledge of sales strategies and customer service. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.
Overview
3
3
years of professional experience
Work History
Deputy Manager
AXIS BANK PVT LTD
04.2021 - Current
- Spearheaded virtual acquisition strategies, resulting in a significant
increase in new customer onboarding. - Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Collaborated with marketing teams to develop targeted campaigns for
virtual customer acquisition. - Analyzed customer feedback data to identify areas of improvement in services offered by the organization.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Achieved and exceeded acquisition targets consistently, contributing
to overall branch success. - Developed and implemented new procedures to improve efficiency of the organization.
- Provided guidance and support to team members to help them achieve goals.
- Manage business on credit cards, personal loan, home loan and
other assets as well as managing TPP products like life insurance,
general insurance.
Senior Officer (Virtual Relationship Manager)
YES BANK PVT LTD.
8 2018 - 4 2021
- Handling NRI customers for NRI/NRO saving account and end to end follow with NOC product, business, client service team and compliance team for opening of account.
- Cross sell on NRE/NRI/PIS account FCNR,PRP, Leverage and other products of bank that maybe communicated from time to time.
- Resolution of customer query, escalation & services with TAT, end to end follow-up with concern departments for resolutions.
- Face to face video verification process for KYC documents of NRI customer as per risk category.
- Responsible for revenue generation through remittance across five region: Singapore, UAE,UK, Canada, Australia achieved target of 2CR.
Education
Bachelor of Management Studies -
Guru Nanak College
4 . 2018
HSC -
SIES College
3 . 2015
SSC -
AMK Premier High School
3 . 2013
Skills
- Relationship Management
- Virtual Banking
- Customer Acquisition
- Financial Advisory
- Operations Management
- Cross-functional Collaboration
- Target Achievement
- Team Supervision
Accomplishments
• Consistent performer in Life Insurance FY 2022-2023.
• Achieved highest premium in Health Insurance contest in Digital Channel in FY 22-23-24.
• Qualified for TFX contest by booking multiple PRPs in JFM
Languages
Hindi English
First Language
Timeline
Deputy Manager
AXIS BANK PVT LTD
04.2021 - Current
Senior Officer (Virtual Relationship Manager)
YES BANK PVT LTD.
8 2018 - 4 2021
Bachelor of Management Studies -
Guru Nanak College
HSC -
SIES College
SSC -
AMK Premier High School
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