Sagar Chaganti
QA Lead
Hyderabad
Summary
QA Lead with over 8 years of expertise in Quality Assurance, specializing in Functional, Automation, Integration, and Data Migration Testing within Salesforce CRM environments. Proven track record in leading QA teams, defining comprehensive test strategies, and managing end-to-end testing activities to ensure seamless product releases. Skilled in defect management and overseeing the entire test lifecycle, consistently delivering high-quality results that align with organizational goals. Committed to enhancing testing processes and fostering collaboration to drive continuous improvement in software quality.
Overview
4
4
Certifications
8
8
years of professional experience
Work History
Lead I
UST Global
05.2024 - Current
- Team Leadership: Direct 8-member QA team, managing sprint planning, effort estimation, and resource allocation
- AI-Enhanced Testing: Leverage AI tools for test case generation, improving efficiency by 30%
- Generative AI: Worked on AI-driven test automation initiatives, enabling automated execution of test scenarios based on generated test cases.
- Automation Development: Design and execute end-to-end automated test scripts using Opkey tool.
- Release Management: Lead regression testing initiatives and production release validation processes
- Stakeholder Communication: Facilitate Agile ceremonies and resolve critical blockers proactively
Tester III
UST Global
01.2023 - 03.2024
- Comprehensive Testing: Executed functional, integration, regression, and UAT across Lightning components and mobile interfaces
- Cross-Platform Validation: Conducted multi-browser and multi-device testing using Sauce Labs, ensuring consistent UX
- Security & Access Control: Validated user permissions, data security protocols, and role-based access controls
- Integration Testing: Verified seamless data flow between MyGiving Site and Donor portal via Boomi integration
Senior Associate - TestOps
Concentrix Catalyst
10.2021 - 12.2022
- Enterprise Automation: Developed comprehensive automated test scripts using IBM RIT for freight management systems
- Version Control Management: Managed test assets and documentation using Tortoise SVN in 7-member cross-functional team
- End-to-End Validation: Executed complete testing cycles for critical railroad operational systems
Software Test Engineer
ProKarma Softech Pvt.Ltd
04.2021 - 09.2021
- Business Analysis: Analyzed complex business requirements for Microsoft VC-Excel and web applications
- Quality Assurance: Performed functional, regression, and smoke testing with Azure DevOps integration
QA Analyst
Miracle Software Systems
06.2019 - 03.2021
- Data Migration Expertise: Validated SAP-to-Salesforce data migration across AMS, APAC, and EMEA regions
- Persona-Based Testing: Executed comprehensive end-to-end testing using multiple user personas
QA Analyst
Miracle Software Systems
07.2018 - 05.2019
- Framework Architecture: Built robust Selenium-Java automation framework using Page Object Model and Data-Driven approaches
- CI/CD Integration: Integrated test automation with Jenkins for continuous testing pipeline
- API Testing: Implemented REST API testing strategies using Postman and Cucumber BDD
Education
B.Tech - Information Technology
JNTUK Univ. College of Engineering
Vizianagaram01-2017
Diploma - Computer Engineering
Mahaveer Inst. of Science & Tech
Hyderabad01-2014
Skills
Salesforce CRM testing expertise
Experience with Opkey
TOSCA application knowledge
Selenium automation testing
Experience with IBM RIT
AI-driven test automation
Prompt Engineering
Fundamental Java skills
Experience in API testing
Build Tools: Jenkins, Tortoise SVN, GIT
Agile project management
Software testing techniques
Amazon Connect
Additional Information
- UST Global | Dec 2022 - Present
- Prokarma Softech (Concentrix Catalyst) | Apr 2021 - Dec 2022
- Miracle Software Systems | Apr 2018 - Mar 2021
Certification
Salesforce Certified Administrator
RECOGNITION
- Recognized with the Nova Star and Super Star awards for exceptional client feedback, performance, and successful project delivery and taking ownership of critical deliverables.
Timeline
Salesforce Certified AI Associate
12-2024
Lead I
UST Global
05.2024 - Current
Salesforce Certified Administrator
11-2023
Tester III
UST Global
01.2023 - 03.2024
Senior Associate - TestOps
Concentrix Catalyst
10.2021 - 12.2022
Software Test Engineer
ProKarma Softech Pvt.Ltd
04.2021 - 09.2021
QA Analyst
Miracle Software Systems
06.2019 - 03.2021
QA Analyst
Miracle Software Systems
07.2018 - 05.2019
B.Tech - Information Technology
JNTUK Univ. College of Engineering
Diploma - Computer Engineering
Mahaveer Inst. of Science & Tech