Sagar Chatterjee

Profile Summary Nearly 14 years’ experience in ramping-up projects within time, budget & quality parameters, as per project management & best practice guidelines. Merit of implementation ServiceNow modules Incident, Catalog and Knowledge mgmt. AS Product Owner. Proficient in ServiceNow Incident, Catalog and knowledge management configuration and customization.

Working experience with various domains like banking, manufacturing and gaming. Expertise in working with the Development, Testing & Implementation Teams in completing projects within allotted budget and timelines; troubleshoot system issues in a timely fashion. Skills in performing analysis, design, verification, demonstration, and maintenance of products in a process-driven, team environment.

Approx. 9 years of experience in CA Service Desk.

Wealth of expertise in creating policy, monitoring and troubleshooting of Symantec Data Loss Prevention (DLP), Symantec Web Gateway and Symantec End Point Protection Manager (SEPM) An effective communicator with strong logical and analytical skills and highly adaptive to new environment Ability to learn technical concepts quickly Ability to set priorities Takes initiative and assumes responsibility