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Associate Principal Engineer

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Trust & Safety leader with 3.5+ years of direct experience building and scaling governance, compliance, and risk programs that support large-scale UGC platforms through secure vendor operations, identity and access controls, audit frameworks, and incident response. Proven at designing zero-to-one programs across wellness, business continuity, and access governance; partnering cross-functionally with Engineering, Legal, Policy, Public Relations, Finance, Accounting, InfoSec; and leading high-stakes escalations, insider risk investigations, and global BPO operations. Brings a strong foundation in enterprise risk, data privacy, and internal controls from Disney, Comcast NBCUniversal, and Deloitte.

Results-oriented and detail-driven professional with robust expertise in administrative operations, client coordination, and process optimization.

Dynamic BPO caller with experience at Kushaal, adept at engaging customers and enhancing service delivery. A passionate communicator and quick learner, I excel in gathering client feedback to drive improvements. Committed to achieving high customer satisfaction, I leverage my strong communication skills to foster positive client relationships.

Profesional en Administración de Empresas y especialista en Gerencia de Proyectos, con amplio conocimiento en gestión, dirección y liderazgo de operaciones de Contact Center y BPO, manejo de proveedores, facturación, control de costos y gastos, con enfoque a optimización a nuevas herramientas y canales digitales que permitan la optimización de los recursos.

Sagar Chaudhary

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