Summary
Overview
Work History
Education
Skills
Overall Work Experience
Certification
Interests
Timeline
Generic
Sagar Chaure

Sagar Chaure

Pune

Summary

Seasoned application support expert with 9+ years in incident management and deployment coordination. Demonstrated skills in SQL, Windows tasks, UNIX job processing, and root cause analysis skills, particularly within banking e-commerce and enterprise environments. Effectively led cross-functional teams to address urgent issues and uphold SLA standards.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Application Analyst

JSM Consulting India Pvt. Ltd. (Client: ABS))
Pune
12.2023 - Current

Senior Client Service Analyst

Global Payments
06.2022 - 10.2023

Senior Analyst

AXA Business Services
05.2021 - 06.2022

L2 Application Support Engineer

Reliance Industries Limited
07.2017 - 05.2021

Application Support Engineer

Crystal Digital Marketing and Software Development Pvt. Ltd.
10.2016 - 03.2017

Education

MBA / PGDM - Information Technology

University of Pune
Pune
01-2023

B.E. - Computer Engineering

Sinhagad Institute of Technology
Pune
01-2016

Skills

  • Application level support
  • SQL and database support
  • Unix and shell scripting
  • Logs, Root Cause Analysis
  • Deployment support
  • Incident management
  • Monitoring and reporting
  • Azure cloud support
  • Task/Job scheduling
  • Power BI and Tableau proficiency
  • Problem and change management
  • Client and end-user support
  • SOPs and Technical documentation
  • Effective Communication
  • Time Management
  • Adaptive Problem Solving, Critical Thinking
  • Team Management

Overall Work Experience

  • Provide application support for various issues and server configuration activities.
  • Perform SQL, UNIX operations and task/job configuration and processing.
  • Handle cloud server management, maintenance, and operational support.
  • Perform deployments after successful testing and through formal change management processes.
  • Apply analytical and problem-solving skills to prioritize and resolve incidents efficiently.
  • Collaborate with client SMEs, developers, cloud teams, and sales teams on product enhancements, bug fixes, and deployment roadmap planning.
  • Tickets training and SLA adherence.
  • Provide extended support whenever required.
  • Manage Dev, UAT, Training, Production cloud servers from the support level perspective.
  • I am experienced in banking, e-commerce, POS and enterprise application environments.
  • Operating Systems: Windows, UNIX
  • Databases & Querying: SQL, Oracle, Sybase, SQL Server
  • Tools & Platforms: D365, Jira, ServiceNow, HP Service Manager, Power BI, Bitbucket, Jenkins, Control-M, UC4 Automic, Kibana, Splunk, Postman, LogicMonitor, WinSCP, FileZilla, Confluence, IntelliJ IDEA, Tableau, Tomcat, SSIS, Workday Reporting, SAP, GAdmin, RDP, PuTTY
  • Other areas: Cloud & Platform Knowledge, Networking Knowledge, Application Support Operations, Deployment & Change Management, Monitoring & Support, Documentation & Process Support, Cross-Functional Collaboration, Service Management, Core Strengths

Certification

  • Advanced SQL Server Masterclass for Data Analysis
  • AI Tool Workshop
  • Oracle Database SQL Certified Associate
  • Diploma in Java and Database

Interests

  • Singing (Completed Certification from Akhil Bhartiy Gandharva Mahavidyalay)
  • Roadtrips

Timeline

Senior Application Analyst

JSM Consulting India Pvt. Ltd. (Client: ABS))
12.2023 - Current

Senior Client Service Analyst

Global Payments
06.2022 - 10.2023

Senior Analyst

AXA Business Services
05.2021 - 06.2022

L2 Application Support Engineer

Reliance Industries Limited
07.2017 - 05.2021

Application Support Engineer

Crystal Digital Marketing and Software Development Pvt. Ltd.
10.2016 - 03.2017

MBA / PGDM - Information Technology

University of Pune

B.E. - Computer Engineering

Sinhagad Institute of Technology
Sagar Chaure