Sagar Chaure

Seasoned application support expert with 9+ years in incident management and deployment coordination. Demonstrated skills in SQL, Windows tasks, UNIX job processing, and root cause analysis skills, particularly within banking e-commerce and enterprise environments. Effectively led cross-functional teams to address urgent issues and uphold SLA standards.

• Provide application support for various issues and server configuration activities.
• Perform SQL, UNIX operations and task/job configuration and processing.
• Handle cloud server management, maintenance, and operational support.
• Perform deployments after successful testing and through formal change management processes.
• Apply analytical and problem-solving skills to prioritize and resolve incidents efficiently.
• Collaborate with client SMEs, developers, cloud teams, and sales teams on product enhancements, bug fixes, and deployment roadmap planning.
• Tickets training and SLA adherence.
• Provide extended support whenever required.
• Manage Dev, UAT, Training, Production cloud servers from the support level perspective.
• I am experienced in banking, e-commerce, POS and enterprise application environments.
• Operating Systems: Windows, UNIX
• Databases & Querying: SQL, Oracle, Sybase, SQL Server
• Tools & Platforms: D365, Jira, ServiceNow, HP Service Manager, Power BI, Bitbucket, Jenkins, Control-M, UC4 Automic, Kibana, Splunk, Postman, LogicMonitor, WinSCP, FileZilla, Confluence, IntelliJ IDEA, Tableau, Tomcat, SSIS, Workday Reporting, SAP, GAdmin, RDP, PuTTY
• Other areas: Cloud & Platform Knowledge, Networking Knowledge, Application Support Operations, Deployment & Change Management, Monitoring & Support, Documentation & Process Support, Cross-Functional Collaboration, Service Management, Core Strengths

• Advanced SQL Server Masterclass for Data Analysis
• AI Tool Workshop
• Oracle Database SQL Certified Associate
• Diploma in Java and Database