Summary
Overview
Work History
Education
Skills
Certification
Awards & achievements
Personal information
Timeline
CustomerServiceRepresentative
Sagar Dhanawade

Sagar Dhanawade

Mumbai,MH

Summary

With 4+ years in server management and 2.5 years as a Citrix Administrator, I specialize in Citrix XenDesktop, XenApp, and XenServer management, including application deployment, virtualization, and troubleshooting. Proficient in Citrix PVS/MCS, VMware Horizon, and Azure administration. Strong collaboration skills to deliver high availability and performance. Committed to continuous learning and improving infrastructure efficiency and user experience.

Overview

8
8
years of professional experience
2
2
Certification

Work History

Citrix / VMware Administrator

Anunta Technology Management Services LTD
10.2022 - Current
Citrix (Virtual Desktop & Application) & Citrix Cloud Administration
  • Performing daily infrastructure health checks to ensure optimal performance and availability across Citrix environments.
  • Managing and supporting Citrix servers on Windows Server 2008/2012/2016/2019/2022 within the XenDesktop farm (versions 7.15, 7.19, 1912CU3-CU5, 2022CU2-CU4).
  • Overseeing installation, configuration, and management of Citrix components, ensuring seamless publishing of new applications and testing of newly deployed applications.
  • Administering Machine Creation Services (MCS) and Provisioning Services (PVS) environments for optimized resource allocation and system performance.
  • Regularly updating base images with application/patch updates and deploying them across all VMs in MCS and PVS infrastructures.
  • Monitoring and troubleshooting Citrix PVS farm, VDI access issues, and Active Directory/Group Policy-related problems.
  • Generating detailed reports on load testing, concurrent sessions, license utilization, and validating daily infrastructure checklists.
  • Managing and responding to alerts from all HSD/infra servers, ensuring rapid resolution to minimize downtime.
  • Managing and maintaining Citrix XenServer environments, including the creation of new hosts, configuration, and performing XenServer upgrades to the latest versions. Ensuring optimal performance, system stability, and compatibility with existing infrastructure.


Azure Administration
  • Deploying and configuring Azure VMs, virtual networks, storage accounts, and other Azure infrastructure components based on current project requirements.
  • Managing Azure resources including provisioning, scaling, and decommissioning, optimizing for cost and performance.
  • Setting up monitoring tools and alerts to proactively identify and resolve performance issues, ensuring high availability and smooth operation.
  • Developing and maintaining PowerShell automation scripts to streamline routine administrative tasks, increasing operational efficiency.
  • Investigating and resolving Azure service-related issues and collaborating cross-functionally to implement solutions.


VMware Horizon Administration
  • Administering and maintaining VMware Horizon virtual desktop infrastructure (VDI) environment.
  • Creating and updating golden templates and recomposing farms with the latest patches and updates.
  • Conducting maintenance on pools and farms, ensuring stability and performance.
  • Managing App Volume Manager and configuring/deploying virtual desktops and applications per user requirements.
  • Performing patches and upgrades to ensure security and stability of VMware Horizon components.
  • Troubleshooting and resolving root cause issues to improve user experience.
  • Providing Level 2 escalation support for end-user and infrastructure issues.
  • Managing Horizon View components such as Connection Servers, Composer, and Security Servers.


  • Managing end-user profiles with DEM and implementing policies based on business requirements.
  • Performing firmware upgrades on physical servers and upgrading vSphere environment components to ensure compatibility with vCenter, ESXi hosts, and VMware Tools.

Senior Support Engineer

Quess Corp Ltd (Client-SBI General)
07.2019 - 10.2022
  • Broke down and evaluated user problems using personal expertise and probing questions to effectively diagnose and resolve issues.
  • Handled Print Servers and managed the HPAC application for PAN India support, ensuring smooth printing operations across all locations.
  • Detected and resolved hardware issues on physical hosts, ensuring minimal downtime and optimal system performance.
  • Collaborated with vendors to locate replacement components and resolve advanced hardware and software-related problems.
  • Worked with SQL Server Management Studio 2014 to manage databases, execute queries, and optimize performance as needed.

Customer Support Engineer

Aforeserve.Com Ltd
06.2017 - 06.2019
  • Follow up with partners to arrange engineer & track toner delivery status
  • Identified issues, analyzed information and provided solutions to problems
  • Handling IT help-desk calls, Tracking of New Printer Installation, Working on Tickets
  • Handling & troubleshooting software related issue
  • Provide Technical Support of remote call like Scan folder creation, printer installation, firmware upgrade

Education

Bachelor of Science - Information Technology

Mumbai University
Mumbai
04.2022

Diploma - Hardware & networking

Zhep Institute

Skills

  • Operating Systems: Proficient in managing Windows 10/11, Windows Server 2008R2/2012/2016/2019/2022, and Linux (Ubuntu)
  • Hypervisor Experience: Extensive experience with ESXi, Citrix XenServer, and Hyper-V
  • VDI Solutions: Expertise in Horizon, Citrix, Accops, and Azure AVD environments
  • Load Balancer Management: Skilled with UAG and Netscaler load balancing technologies
  • ITIL Process Knowledge: Familiar with ITIL framework and experienced with BMC Remedy, ManageEngine, and EuVantage tools for incident, change, and problem management
  • Remote Troubleshooting: Skilled in performing remote troubleshooting and providing clear instructions for issue resolution

Certification

Oracle Cloud Infrastructure 2023 Certified Foundations Associate, Oracle University, 11/01/23


Microsoft AWS Cloud Practitioner Essentials ,5/24/2024

Awards & achievements

Consistent Star Performer Award (2023) – Recognized for consistently exceeding performance expectations and delivering outstanding results.

Personal information

Date of Birth: July 18, 1996


Languages Known: Hindi, English, Marathi


Address: Room No. B/05, Sahjeevan Society, Moregone, Virar Road, Nallasopara East, 401209.

Timeline

Citrix / VMware Administrator

Anunta Technology Management Services LTD
10.2022 - Current

Senior Support Engineer

Quess Corp Ltd (Client-SBI General)
07.2019 - 10.2022

Customer Support Engineer

Aforeserve.Com Ltd
06.2017 - 06.2019

Bachelor of Science - Information Technology

Mumbai University

Diploma - Hardware & networking

Zhep Institute
Sagar Dhanawade