SAGAR DHONE
Kalyan City,MH
Summary
- To work in a competitive business environment and face new challenges. Achieve excellence through meticulous work. To give 100% contribution towards the growth of the Organization & achieve a high position in the Organization
- A dynamic professional with more than 6 years of valuable experience in the field of Back office Operations Insurance & Finance.
- Basic computers like Microsoft Word & Excel.
- Software– SAP, Oracle, Peoplesoft
Overview
9
9
years of professional experience
Work History
SR. Operation Associate
WNS Global Services
03.2024 - Current
- Creating sales order as per the request and sending the invoice to the customer
- Processed and submitted Sundry Invoice to onshore or customers in a timely and accurate manner
- Resolved billing discrepancies and customer complaints in a professional and courteous manner
- Verified accuracy of charges and billing information
- Coordinated with onshore or requester departments to resolve discrepancies
- SLA reporting, daily allocation
SR. Operation Associate
WNS Global Services
04.2021 - 07.2023
- Assist to Manager in creating and maintaining various reports
- Assist in various process improvement/automation projects
- Query resolution of client and internal team through emails
- SLA reporting, daily allocation
- Supplier's statement reconciliation
- Processing and review of Invoices
- Audit the validated invoices for payment
- Training to new joiners, resolving queries of existing team members and floor assist
- Preparing Daily Delivery target report, allocating and getting the job done accordingly from the team and reporting to the Manager
- Handled the night shift as a supervisor along with Ad-hoc emails/ escalations
- Leadership experience managing a team of 6 to 8 members, including associates & analysts
- Managing & coordinating with the team and their query solving
- Preparing and executing the Training plan for the new team members
- Actively participate in planning for improvement areas and discuss the same with managers as well as the team
- Procure to Pay (P2P)
Operation Associate
WIPRO HR SERVICES Pvt Ltd
02.2019 - 04.2020
- Handling multiple client's
- Handling multiple client's General ledger reconciliations
- Reconciliation is to ensure that two sets of records should be matched with payroll and funding
- Handling Western Union and other daily processes (Return check, check deposit, check removal)
- Request the funding for Weekly base to client
- Request the United way funding for a monthly base to clients
- Set up call with onshore team for monthly base to download updates and resolved the reconciliations item
- Software expertise - MS Office, Siebel, SAP (HCM)
- Handled team in absence of manager and SME with all the managerial rights
- Conduct training, mentoring and reverse job shadow for new hires on daily process
Operations Associate
Accenture Pvt Ltd
10.2016 - 10.2016
- Heath care insurance set the criteria for the claim process
- Process the insured claim as per the established criteria
- Decide the insuree's eligibility for the claim
- If insured is eligible for claim, forward to the account for the team to settleClaim amount to the hospital
Operation Associate
Accenture Pvt Ltd
05.2016 - 10.2016
- I had collected Gas and Electricity reading data from the reading department.
- To compare those data with are system data (SAP).
- Generated correct data and forward to the Billing department to generated the gas and electricity bill.
- Electricity Bill.
Education
Bachelor of Commerce -
Mumbai University
06.2013
Skills
- MS Excel
- SAP
- SAP HCM
- SAP FICO
- Tally
- Zoho
- PeopleSoft
- Team Handling
- Trainer
- Process improvement management
- Uniport
- Siebel
LANGUAGES
English
Hindi
Marathi
Timeline
SR. Operation Associate
WNS Global Services
03.2024 - Current
SR. Operation Associate
WNS Global Services
04.2021 - 07.2023
Operation Associate
WIPRO HR SERVICES Pvt Ltd
02.2019 - 04.2020
Operations Associate
Accenture Pvt Ltd
10.2016 - 10.2016
Operation Associate
Accenture Pvt Ltd
05.2016 - 10.2016
Bachelor of Commerce -
Mumbai University
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