SAGAR GAIKWAD

• Key Responsibilites -
• Market Research and Analysis
• Lead Generation and Prospecting
• Client Relationship Management
• Sales Strategy Development
• Proposal and Contract Management
• Collaboration with Internal Teams
• Performance Tracking and Reporting
• Continuous Learning and Adaptation
• Built relationships with customers to ensure their satisfaction during the dispute resolution process.
• Managed budgets and resources efficiently to maximize return on investment.
• Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
• Cultivated a culture of innovation and continuous improvement within the business development team.
• Fostered long-term partnerships with key industry players to enhance market presence.
• Facilitated training and development programs for sales and business development teams.
• Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
• Supported sales team members to drive growth and development.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Coached, developed and motivated team to achieve revenue goals.
• Directed and coordinated products, services and sales activities.
• Conducted market research and reported on competitors.

• Identified potential clients, built relationships, and negotiated contracts.
• Collaborated with marketing team members to design promotional materials.
• Researched target markets to understand the needs of current and potential customers.
• Collaborated with internal teams for successful execution of projects.
• Negotiated contracts with vendors, suppliers, partners, and customers.
• Drafted proposals for prospects in response to their requests for information.
• Created presentations to attract new business opportunities.
• Provided training to sales staff on effective communication techniques when dealing with clients.
• Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
• Developed and implemented strategies to increase sales and market share.
• Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
• Conducted market research and analysis to identify new business opportunities.
• Analyzed customer feedback to identify areas for improvement in products and services offered.
• Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
• Maintained a database of existing customers and prospective leads.
• Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
• Organized meetings between senior management and prospective customers.
• Conducted research on industry trends, competitor activities, and customer needs.
• Leveraged cold calling, in-person visits and referrals to build leads.
• Determined business development opportunities and implemented effective strategy for client acquisition.
• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.

Strategic Planning and Execution. Performance Monitoring and Reporting . Problem Solving and Decision Making Training and Onboarding Customer Focus Culture and Morale Building

• My key Responsibilities while i was at this position was :-
• Supervision: Oversee daily operations and ensure that team members are meeting their performance targets and deadlines.

Coaching and Mentoring: Provide guidance and support to team members, helping them develop their skills, and advance their careers. This includes conducting regular performance reviews and offering constructive feedback.

• Goal Setting: Collaborate with upper management to set clear, achievable goals for the team that align with the company’s overall objectives.
• Project Management: Plan, execute, and monitor projects, ensuring they are completed on time and within budget. This includes allocating resources effectively and managing any risks that may arise.
• KPI Tracking: Monitor key performance indicators (KPIs) to assess team performance and identify areas for improvement.
• Reporting: Prepare and present regular reports to management on team performance, project status, and any challenges faced, providing insights and recommendations for improvement.
• Conflict Resolution: Address any conflicts or issues within the team promptly and effectively, ensuring a positive work environment.
• Decision Making: Make informed decisions regarding team operations, resource allocation, and project direction, often requiring quick thinking and adaptability.
• New Employee Orientation: Oversee the onboarding process for new team members, ensuring they are integrated smoothly into the team and understand their roles and responsibilities.
• Continuous Learning: Encourage ongoing training and development opportunities for team members to enhance their skills and knowledge.
• Client Interaction: Engage with clients as needed to understand their needs and ensure the team is delivering high-quality service and solutions.
• Feedback Implementation: Gather feedback from clients and stakeholders to improve team processes and service delivery.
• Team Culture: Foster a positive team culture that encourages collaboration, innovation, and accountability.
• Motivation: Inspire and motivate team members to achieve their best, recognizing and rewarding their contributions to the team’s success.

• Trained more than 100 new employees each quarter in procedures and policies in order to maximize team performance
• Assisted approximately 150 customers each day with flight and travel related questions
• Cross-trained and provided back-up for other customer service representatives when needed
• Answered customers' questions and addressed problems and complaints in person and via phone
• Assisted customers with sales transactions in timely manner to guarantee high level of customer service.

• Avoided payment errors by carefully implementing all credit and debit card data into the system
• Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.