Sagar Ghegade

• Managing the Customer Master and Material Master for TAfMEI region for Polymers and APS business
• Collaborated with cross-functional teams to ensure consistent and accurate master data across systems.
• Reduced manual effort by automating key processes related to master data maintenance and updates.
• Aligned company-wide departments through standardized nomenclature, hierarchies, attributes, taxonomies within all master data domains.
• Championed continuous improvement initiatives by identifying areas of opportunity within master data management processes and proposing actionable solutions.
• Managed critical projects focused on improving the reliability, accessibility, and security of enterprise-wide master data assets.
• Design, implement, and maintain master data management systems and solutions
• Analyze and troubleshoot data issues to ensure data quality and accuracy
• Work closely with business stakeholders to understand and gather their data requirements
• Develop data models and database designs to support these requirements
• Define and implement data standards, policies, and procedures
• Coordinate with different departments to identify key areas for data quality improvements
• Conduct data cleansing to remove old, unused, or duplicate data
• Ensure compliance with data privacy and protection regulations
• Perform regular data audits and resolve any issues
• Provide training and support to end-users
• Prepare detailed reports on data management activities
• Responsible to carry out the day to day Customer Master Data maintenance
• Preparing Master Data reports and circulating with business users

• Developed rapport with customers, fostering long-term relationships and repeat business.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Collaborated with team members to create effective strategies for improving overall customer experience.
• Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Managed the Order to Cash process for customers in the India Sub-Continent and Africa
• Handled key customer accounts and high-volume orders
• Prepared order management tracker for monitoring, which was adopted and found useful by my teammates.
• Resolved customer issues effectively and efficiently, resulting in increased customer satisfaction
• Provided detailed information about products and services, aiding customers in making informed decisions
• Assisted customers with order tracking, product information, and billing inquiries
• Arranged meetings and follow-up calls with customers to ensure issues were fully resolved
• Trained and mentored new team members on customer service best practices
• Collaborated with other departments to streamline processes and improve the customer experience
• Handled customer complaints and implemented solutions to prevent recurrence
• Worked closely with suppliers and customers to improve operations, service levels, and reduce costs
• Appropriate transportation mode based on incoterms, order volume, and USA sanction compliance
• Handled LC (Letter of Credit) documentation
• Conducted HUB stock aging analysis and stock movement basis FIFO method
• Prepared management report analyzing sales trends, volumes, and performance
• Coordinated with external customers, overseas supply sources, freight forwarders, and CHAs
• Coordinated with internal departments to provide the highest level of customer service
• Managed product complaint claims and settlements
• Handled and checked customer shipment documents

• Managed the complete order-to-cash process, including sales order creation, purchase order scrutiny, L/C scrutiny, and forecast review.

• Adhered to high-standard operating processes for efficient daily operations.

• Collaborated with the commercial team to understand customer requirements and recommend solutions.

• Coordinated with the planning team for timely stock transfers and delivery, ensuring maximum customer satisfaction.

• Interacted with the finance department for order credit release and overdue details.

• Ensured timely dispatches, documentation, and invoicing with the warehouse team.

• Prepared delivery notes, invoices, and proforma invoices as per customer orders.

• Handled customer claims, complaints, credit notes, and debit notes.

• Prepared shipping instructions for export shipments and coordinated with forwarders for vessel schedules.

• Monitored and controlled outgoing shipments and shipping documents.

• Tracked and reviewed orders to control the order cycle and information systems.

• Participated in monthly meetings with service providers for timely shipment completion.

• Managed bulk quantity orders and direct shipments to save costs and delivery time.

• Focused on goals and KPIs assigned by the management.

• Participated in monthly S&OP meetings for alignment on various subject matters and ongoing cases.

• Collaborated with the commercial team to achieve monthly billing targets and quarterly revenue recognition.

• Generated and ensured accurate documentation as per company procedures.

• Followed sales process guidelines designed per SOX regulations.

• Maintained commercial documents as per the company document retention policy.

• Focused on improving daily operations and minimizing workload through team alignment.

• Adhered to EH&S and regulatory compliance in all supply chain processes.

• Achieved OTIF targets as one of the key KPIs.

• Established a scalable quote-to-cash process.

• Managed proactive order management and compliance criteria in SAP.

• Interacted with various teams (Account Managers, Collection, HP Partners, Legal, Credit, Business) for smooth order bookings.

• Supported Sales and Channel Partners with quotations, order management, and invoice generation.

• Improved cash flow by identifying specific customer requirements with the Sales team and Account Receivables.

• Monitored monthly order booking to ensure CSAT KPIs were met.

• Handled queries/issues raised by customers and cross-functional teams.

• Validated internal reports and tracked order booking accuracy.

• Analyzed and identified root causes of incorrect order booking.

• Reviewed renewals with Business Managers and Channel Partners.

• Managed revenue booking and reimbursements to channel partners.

• Focused on specific customer requirements to improve TCE.

• Kept track of the order funnel to ensure smooth order booking.

• Managed customer queries/escalations, positively impacting TCE numbers.

• Conducted customer visits as needed.

• Represented performance matrix in APJ meetings.

• Focused on improving TCE results for the India region and meeting country-assigned targets.

• Participated in implementing strategies related to TCE and CEM modules.

• Implemented skill sets and guidelines assigned by the APJ leader under the TCE project.

• Motivated team members to develop good partnerships with customers and business partners.

• Conducted virtual training and process knowledge transfer to the team in China during CEM deployment.