Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
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Sagar  Ghodake

Sagar Ghodake

Service Manager | Additive Manufacturing
Mumbai

Summary

I am an experienced Joiner with well developed skill and experience in Additive Manufacturing and I have worked in the industry since 2011.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Highly motivated Service Manager with 11 years of Additive Manufacturing experience.

Consistently drives results by building and leading high-performance teams.

Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Seasoned Service Manager bringing 11 years of Additive Manufacturing experience. Proficient in business practices, standards of operation and customer needs.

Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments.

Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Highly committed with hardworking mentality to maintain quality of services and products.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Dedicated Additive Manufacturing professional with history of meeting company goals utilizing consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
3
3
Languages

Work History

Service Manager

Shree Rapid Technologies | 3D Systems
Mumbai
04.2022 - Current
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Encouraged departmental employees to present positive, exemplary image to customers.

Asst Manager Service

Shree Rapid Technologies
Mumbai
01.2019 - 04.2022
  • Prepared variety of different written communications, reports and documents.
  • Participated in team-building activities to enhance working relationships.
  • Developed team communications and information for meetings.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Worked with customers to understand needs and provide excellent service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Delivered services to customer locations within specific timeframes.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Improved operations through consistent hard work and dedication.

Senior Service Engineer

Shree Rapid Technologies
Mumbai
01.2014 - 01.2019
  • Visited customer locations to assess equipment functioning and develop repair plans.
  • Evaluated problems and developed creative solutions by applying Type knowledge, Software skills and technical abilities.
  • Scheduled and implemented maintenance activities for equipment.
  • Performed industry tests and evaluations of performance in order to collect data and optimize equipment.
  • Developed process improvements to increase reliability and equipment performance.
  • Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
  • Diagnosed and resolved machine operation variations and equipment problems.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Organized and directed maintenance shutdowns and startups.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Actualized strategic plans and managed equipment, lifecycles and processes.
  • Performed troubleshooting and repair for complex electrical equipment.
  • Adjusted machine settings to maximize performance and equipment longevity.
  • Met with customers onsite to better understand project needs, discuss potential technical issues and resolve concerns.

Service Engineer

Shree Rapid Technologies
Mumbai
12.2011 - 12.2014
  • Tested and checked performance of hardware and software programs.
  • Performed periodic testing of all systems.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Worked frequently with mechanical and electronics systems to complete knowledgeable inspections and skilled repairs.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Diagnosed and resolved machine operation variations and equipment problems.

Education

Diploma - Industrial Electronics Technology

Satara Polytechnic Satara
Satara
06.2007 - 05.2010

Skills

Customer service management

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Software

3DXpert 3D ADDITIVE MANUFACTURING SOFTWARE

3D sprint Additive Manufacturing software

Magics 220

Certification

3DXpert 3D ADDITIVE MANUFACTURING SOFTWARE

Interests

Travelling

Exploring New challenges

Timeline

Service Manager

Shree Rapid Technologies | 3D Systems
04.2022 - Current

DMP 350 Flex / Factory Technical Training- 3D Systems Inc USA

07-2019

3DXpert 3D ADDITIVE MANUFACTURING SOFTWARE

03-2019

Asst Manager Service

Shree Rapid Technologies
01.2019 - 04.2022

DMP ProX 100/200/300 Technical Training- 3D Systems Inc USA

03-2018

MJP - ProJet 2500 Series Printers Technical Training - 3D Systems Inc USA

07-2017

CJP - ProJet 660 Pro - Technical Training- 3D systems Inc USA

10-2015

Senior Service Engineer

Shree Rapid Technologies
01.2014 - 01.2019

Service Engineer

Shree Rapid Technologies
12.2011 - 12.2014

Diploma - Industrial Electronics Technology

Satara Polytechnic Satara
06.2007 - 05.2010
Sagar GhodakeService Manager | Additive Manufacturing