Sagar Gupta
New Delhi
Summary
To have a growth oriented, where I can contribute my knowledge and skills to the organization and enhance my experience through continuous learning and team work. I am a Work Support Officer with advanced Administrator skills. I have a track record of team leadership, Advanced problem solving skills and successfully meeting KPI's and SLA's, making a positive contribution in the organization. And I have experience in managerial skills, being able to understand client requirements and deliver engaging marketing and social media solutions to drive business growth and performance.
Overview
7
7
years of professional experience
Work History
Work Support Officer
Places for People
12.2022 - 12.2023
- Advanced data analysis skills with the ability to produce accurate and transparent reporting to support a large, complex investment programme
- Excellent attention to detail, ensuring high quality standards are maintained while having the ability to see the bigger picture
- Ability to establish and maintain effective relationships with internal departments, customer groups, external agencies, consultants and contractors
- Strong communicator with excellent planning and organisational skills, and the ability to cope with a dynamic and extensive workload and deliver to tight deadlines
- To assist the work planners with day-to-day supervision of responsive repairs and compliance legislation with the ability to confirm and arrange appointments at the first point of contact
- The right behaviours and align with our SPIRIT values
- Financial Reporting - raising requisitions, processing invoices, resolving queries, prebills and running financial reports, updating records, across all work programs for PM
- Accuracy in maintaining databases within a timely manner and communication for the use of subcontractors
- Ability to sensitively manage GDPR to ensure that data is handled correctly and maintain the confidentiality of customer data
- Proven experience in handling challenging situations and delivering solutions in a creative and practical way
- Supporting customer complaints, insurance and disrepair claims and counterclaims within given timescales.
Quality Service Controller
NHS, NCO Europe
03.2022 - 11.2022
- Resolving as many, if not all, queries as possible during the initial contact whilst being proactive to customer needs and actively participating in customer service improvement
- Achieving standards set within the SLA for KPI needs on behalf of all trusts
- Providing clear, concise, and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed
- Have effective time management and interpersonal skills with the ability to prioritise work under pressure and deliver to tight deadlines with good planning and time management skills.
System Administrator
Atos-Aegon
11.2021 - 02.2022
- Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
- Seek out the appropriate contact in an organisation
- Generate leads and cold call prospective customers
- Meet with customers/clients face to face or over the phone
- Foster and develop relationships with customers/clients
- Understand the needs of your customers and be able to respond effectively with a plan of how to meet these.
Financial Advisor
PolicyBazaar.com
08.2018 - 03.2019
- Revenue Generation
- B2C Sales
- Market Analysing, Competitor Analysing
- Maintain Team Leads Tracker sheet on excel
- Generating a new business for the organisation
- Excellence customer satisfaction, On time completion of Sales Targets.
Intern
Hindustan Times Media Limited (Shine.com)
04.2018 - 08.2018
- Lead Generation
- Revenue Generation
- B2B Sales
- Market analysing.
Intern
Surjan Singh Risal Singh Memorial Education Society
05.2017 - 07.2017
- In this training, I learned how to make web pages and how to connect with servers, where my major project is to make a website on ´passport services´
- Which contains all information about Passport services Application forms and Enquiry forms.
Education
Master of Business Administration(MBA) with Work-Based Learning -
University of Central Lancashire
09.2021
Bachelor of Computer Application -
Siri fort Institute of Management Studies (Indraprastha University)
06.2018
Skills
- I have a numerical creative and Logical approach towards problem solving in a diplomatic way which I developed in my previous role at Places For People
- I have valuable experience to play a vital role between contractors and customersI am very enthusiastic about my work because of my great customer and contractor's feedback
- I have a great organisational leadership quality and good Knowledge in how to organise work under pressure which I developed in my last role at Places For People
- I have a logical Approach to solving issues because in my last role it consists of a lot of thrillers and challenges where I have used these things
- Operational Support
- Alliance Building
- Budget Management
- Contract Management
- Business Processes
- Multitasking Abilities
- Quality Assurance
- Data Analysis
Additional Information
I hereby declare that all details furnished here are true to the best of my Knowledge.
Personal Information
Hobbies: Listening Music, Watching movies, Playing and Watching Cricket, Bike Riding, Volunteering at local companies, clubs and organisations.
Computer Language Skills
Microsoft Word, PowerPoint, Excel, C and C++, Java, Android, Network Security, English (Fluent), Hindi (Fluent)
Extracurricular Activities
BCA Course Representative, SCCTM, Delhi, 07/2016, 05/2018, There were many skills to develop as a Student Rep. Negotiation, diplomacy, problem solving and communication skills. These all skills could benefit me in my studies, personal life and in my future career.
It was a great way of increasing the quality and standards within the college and would be beneficial for me, my peers and future students. School Head Boy, LFPS, Delhi, 07/2013, 04/2015, I was responsible for serving on various committees to plan school events. I headed committees for dances, school carnivals, newspaper activities, clubs or other organised events. I also handled fund-raising events.
I had planned and assigned duties, led meetings, explained the rules and regulations and was often the first line for perfect conflicts.
Timeline
Work Support Officer
Places for People
12.2022 - 12.2023
Quality Service Controller
NHS, NCO Europe
03.2022 - 11.2022
System Administrator
Atos-Aegon
11.2021 - 02.2022
Financial Advisor
PolicyBazaar.com
08.2018 - 03.2019
Intern
Hindustan Times Media Limited (Shine.com)
04.2018 - 08.2018
Intern
Surjan Singh Risal Singh Memorial Education Society
05.2017 - 07.2017
Master of Business Administration(MBA) with Work-Based Learning -
University of Central Lancashire
Bachelor of Computer Application -
Siri fort Institute of Management Studies (Indraprastha University)
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