Sagar Iswalkar

As a Service Manager at Volvo Cars Mumbai, my responsibilities include:

• Managing entire service business.
• Forecasting goals and objectives for team and working collaboratively to meet them.
• Training, motivating, counseling, and monitoring team members to create positive and productive work environment.
• Managing sources of earnings and maintaining comprehensive reporting system for principals.
• Championing customer experience by addressing feedback on service, staff interactions, pricing, and product suggestions for improvement.
• Upholding retail standards of company, ensuring consistent and high-quality service delivery.
• Leading green dealer initiative, promoting environmentally sustainable practices within dealership.
• Ensuring compliance with manufacturer warranty and policy procedures, maintaining industry standards.
• Maintaining and implementing Kaizen, 5S, and Poka-Yoke methodologies to improve service processes and quality.
• Managing coordination between dealership, Volvo Cars in India, APAC, and Sweden for all operational and technical aspects.
• Overseeing technician training programs, including new diagnosis and repair processes and EV-specific training and procedures.
• Managing workshop tools, special tools, EV tools, and equipment, ensuring their maintenance and calibration.
• Monitoring technicians' daily productivity reports and ensuring efficient workflow.
• Maintaining high-quality service repairs and minimizing comebacks.
• Conducting periodic spot checks of completed jobs for thoroughness and quality.
• Handling and maintaining new cars at warehouse, ensuring they meet Volvo's standards before delivery.
• My team has consistently excelled, earning numerous awards over past nine years. These accolades include recognition for our service team, dealership, best processes and practices, as well as individual performance awards.

As a Business Development Manager, I was responsible for traveling across India to attend motorcycling events, with the primary goal of identifying and capitalizing on opportunities to market products or manage events for various businesses. My role involved:

• Regularly attending motorcycling events nationwide to establish connections with business owners, creating network of potential clients for marketing and event management services.
• Engaging with Managing Directors, CEOs, and Marketing Heads of leading two-wheeler brands, as well as gear and accessories manufacturers, to explore and expand business opportunities.
• Proactively seeking and identifying new business prospects, building strong relationships with key stakeholders in motorcycling industry to drive business growth.
• Conducting market research to stay updated on industry trends, competitor activities, and customer preferences, ensuring our services meet evolving needs of market.
• Developing and presenting tailored proposals to prospective clients, highlighting benefits and unique selling points of our marketing and event management services.
• Collaborating with internal teams to ensure seamless execution of marketing and event management projects, ensuring all client requirements and expectations were met or exceeded.

As a Service Advisor at Infinity Cars, a dealership for BMW and Mini, I was responsible for providing exceptional customer service and ensuring a seamless service experience for our clients. My key responsibilities included:

• Greeting customers, understanding their service needs, and providing expert advice on necessary repairs and maintenance for their vehicles.
• Scheduling service appointments, coordinating with technicians, and ensuring timely and efficient completion of all service and repair work.
• Preparing detailed cost estimates for repairs, obtaining customer approval, and generating accurate invoices upon completion of services.
• Conducting post-service follow-ups to ensure customer satisfaction and addressing any concerns or issues that arise.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Suggested additional services to customers in order to meet upsell goals.
• Documented problems and corrective actions to maintain records.
• Maintaining comprehensive records of all service and repair work performed, ensuring accuracy and compliance with dealership and manufacturer standards.

In addition to my role as a Service Advisor, I also managed and handled the brand's media cars, which were deployed to auto journalists. This involved:

• Coordinating the preparation, maintenance, and logistics of BMW and Mini media cars for reviews and test drives by auto journalists.
• Ensuring media cars were always in pristine condition, both mechanically and aesthetically, before and after each deployment.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Suggested additional services to customers in order to meet upsell goals.
• Documented problems and corrective actions to maintain records.

As a Service Advisor at Shaman Wheels Mercedes Benz, I was responsible for providing high-quality customer service and managing the service process for our clients. My key responsibilities included:

• Welcoming customers and understanding their service needs.
• Scheduling service appointments and coordinating with technicians.
• Preparing cost estimates and generating invoices.
• Ensuring customer satisfaction through post-service follow-ups.
• Maintaining accurate records of all service and repair work.

This role required strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.

As a Work Supervisor at Sohum Autogas, I was responsible for overseeing the installation of CNG kits in various types of cars and autorickshaws. My key responsibilities included:

• Ensuring all installations met safety and quality standards.
• Assisting customers with inquiries and providing information on CNG kit installations.
• Coordinating daily workflow and managing installation schedules.
• Keeping detailed records of all installations and services performed.

This role required strong leadership, technical knowledge, and a focus on customer satisfaction and safety.