Dynamic Operations Associate with 3 years of experience orchestrating operational processes, optimizing workflows, and spearheading process improvement initiatives. Adept at coordinating cross-functional teams and departments to drive seamless operations, I consistently exceed performance targets. My background includes providing exceptional customer service, leveraging strong communication and problem-solving skills to address inquiries and ensure satisfaction. Experienced in overseeing and managing construction projects, I am skilled in collaborating with stakeholders to meet project timelines and quality standards. With a Bachelor of Commerce degree and a Civil Engineering diploma, I bring a unique blend of operational expertise and technical acumen to elevate organizational efficiency. I am poised to leverage my skills in operations management, team communication, and process improvement to drive success as an Operations Associate.
As an Operations Associate at WNS, I played a key role in managing operational processes and ensuring efficient workflow. I used my strong organizational and communication skills to coordinate with different teams and departments, ultimately contributing to the overall success of the company. Additionally, I actively participated in process improvement initiatives and consistently met performance targets.
During my tenure at WTS Telecom as a Customer Service Representative, I provided excellent customer service and support to clients. Addressing customer inquiries, resolving issues, and ensuring customer satisfaction were key aspects of my role. My strong communication and problem-solving skills allowed me to effectively address customer needs and provide timely solutions. Collaborating with team members, I contributed to delivering high-quality customer service and consistently meeting performance goals.
As a Site Engineer at Yash Builders, I played a pivotal role in overseeing and managing construction projects. I effectively coordinated with contractors, architects, and other stakeholders to ensure project timelines and quality standards were met. Additionally, I actively participated in problem-solving and decision-making processes, contributing to the successful completion of various construction projects.