Sagar Jain
Informatics Security Patching Operations Manager
Bangalore
Summary
Objective:
Would like to be a part of an organization where could utilize & enhance knowledge and talent for the development of both the Organization and Myself.
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion. Skilled in adaptive Teamwork, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and Transformational leader with an ability to work independently, creating effective presentations, managing crisis as per the requirements and available resources.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
9
9
Certifications
Work History
Security Patching Operations Manager
Philips Innovation Campus
Bangalore
2023.06 - Current
- Oversee all aspects of day-to-day operations, customer service, to ensure smooth and efficient operations.
- Develop and implement operational policies, procedures, and best practices to optimize processes and improve productivity
- Analyze operational data and metrics to identify areas for improvement and implement strategies to increase efficiency and reduce costs.
- Manage and develop team of employees, providing training, coaching, and performance feedback to foster culture of continuous improvement and accountability
- Collaborate with cross-functional teams, including sales, finance, and marketing, to align operational activities with business goals and objectives
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzing data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Oversee all aspects of security operations, including physical security, personnel security, and information security, to ensure safety and security of company assets.
- Supervising day-to-day operations of production facility, including scheduling, inventory management, and quality control, to ensure on-time delivery of products to customers.
- Apply Lean methodologies to streamline operations, eliminate waste, and maximize value for customers
- Capacity Planning, Budget Planning (AOP), Continuous Improvement Planning, Project Managements, Stakeholder Management, Compliance and Risk Management
Security Patching Team Lead
PHILIPS INNOVATION CAMPUS
Bangalore
2021.05 - 2023.06
- Lead team of security patching engineers responsible for managing and deploying security patches across organization's IT infrastructure.
- Develop and implement patch management policies, procedures, and standards to ensure compliance with security policies and regulatory requirements.
- Coordinate with stakeholders to prioritize patching activities based on risk assessment and business impact analysis.
- Provide technical guidance and support to team members, assisting in problem resolution and ensuring quality and accuracy of patch deployments.
- Monitor patch compliance and system health, generating reports and metrics to track patching activities and measure team performance.
- Collaborate with cross-functional teams to implement process improvements and automation to streamline patch management processes.
- Stay current on emerging threats and vulnerabilities, advising management on best practices and strategies for mitigating risks.
- Developed and maintained patching scripts and automation tools to streamline patch deployment processes and improve efficiency.
- Provided technical support and training to junior team members, fostering their professional development and growth.
- Collaborated with IT teams and vendors to test and validate patches before deployment to production environments.
- Managing internal meetings such as CAB, DevOps, R&D, SecOps, Adhoc Projects, etc
- Bringing in New Automations to ease & strengthen processes by Implementing Changes reviewed and accepted.
- Manages day to day business of operations department while balancing responsibilities of various business lines such as business analysis, vendor, and risk management
- Addressing Code Red issues & resolutions by being available as and when required
- Administer Ivanti Shavlik software used for adding Patches to predefined templates and ensure 100% patch compliance.
- Daily auditing of both tools with team members, discuss issues and updates respectively.
- Tracking & assisting team members for queries/concerns/issues for both tools.
- Handle activities such as: Escalation from both Internal & External (Customer), Rosters/Schedules Management, RCA’s Review for both Tools and its features.
- Calculate KPIs, work on improvising team’s efforts as & when required.
- Bringing in New Automations to ease & strengthen processes by Implementing Changes reviewed and accepted.
Remote Service Engineer
UST - Philips
Bangalore
2019.02 - 2021.05
- Develop and maintain patch management policies, procedures, and standards to ensure timely deployment of security patches across organizations IT infrastructure.
- Identify vulnerabilities and security risks in systems and software, working closely with security teams to prioritize and remediate issues.
- Configure and manage patch management tools (e.g., Ivanti Security Control) to automate patch deployment and streamline patching process.
- Monitor patch compliance and system health, generating reports and metrics to track patching activities and identify areas for improvement.
- Coordinate with CSMs/ TAMs and vendors to schedule and deploy patches, minimizing disruption to business operations.
- Perform testing and validation of patches in development and staging environments before deployment to production systems.
- Stay informed about emerging threats, vulnerabilities, and security best practices to ensure effectiveness of patch management processes.
- Assisted in development and implementation of patch management procedures and practices to improve security posture of Windows systems.
- Participated in patch testing and validation activities to ensure compatibility and stability of patches with existing systems and applications.
- Provided technical support to end-users regarding patching-related issues and concerns.
- Documented patch deployment processes, troubleshooting steps, and best practices for knowledge sharing and training purposes.
Sr. Windows Operations Engineer
AUTODESK INDIA PVT LTD
Bangalore
2017.09 - 2019.01
- Manage and maintain Windows Server environments, including installation, configuration, and troubleshooting of server hardware and software.
- Administer Active Directory services, including user and group management, group policy implementation, and domain controller maintenance.
- Monitor system performance and security, implementing proactive measures to optimize performance and mitigate risks.
- Provide technical support to end-users, resolving issues related to Windows operating systems, applications, and peripherals.
- Collaborate with other IT teams to implement system upgrades, patches, and enhancements, ensuring minimal disruption to business operations.
- Document system configurations, procedures, and troubleshooting steps to facilitate knowledge sharing and ensure compliance with IT policies and standards.
- Managed user accounts, permissions, and access controls in Active Directory and other directory services.
- Conducted regular system backups and disaster recovery tests to ensure data integrity and system availability.
- Resolved technical issues reported by end-users through remote support tools, email, and phone.
- Assisted in planning and implementation of IT projects, such as server migrations and software deployments.
- Participated in on-call rotation and after-hours support as needed to address critical issues and perform system maintenance tasks.
End User Computing Sr. Associate Consultant
NTT DATA
Bangalore
2017.03 - 2017.09
- Collaborated with cross-functional teams to address technology-related issues and develop effective strategies for resolution for ITIL process
- Optimized help desk workflows by streamlining ticketing processes and improving response times for end-users seeking assistance.
- Streamlined IT processes for improved productivity and reduced downtime.
- Mentored junior team members, fostering environment of continuous learning and professional development within department.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into organization''s end-user computing strategy.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored systems in operation and quickly troubleshot errors.
Technical (IT ANALYST)
HPE
Bangalore
2016.02 - 2017.03
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
- Provided expert support, troubleshooting complex technical problems for end-users in timely manner.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Optimized system performance by conducting regular audits and resolving identified issues.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
Process Executive
IGT
Chennai
2015.09 - 2016.01
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Led successful change management efforts that resulted from major organizational restructuring or process overhauls.
- Spearheaded initiatives aimed at reducing waste within processes, leading both monetary savings as well as environmental benefits.
- Conducted root cause analyses to identify underlying issues affecting process performance, enabling targeted solutions that addressed core problems rather than symptoms alone.
Education
Bachelor’s in Technology (B.E- Aeronautical Engineering) -
Sathyabama University
Chennai 2011.05 - 2015.04
Senior Secondary (12th) -
MNR Junior College
Vishakapatnam 2009.04 - 2011.04
Higher Secondary (10th) -
Triveni Public School
Gudivada 2008.04 - 2009.04
Skills
Security Patch Management
undefinedCertification
Wintel Administration
Timeline
People Performance and People Management
2023-11
Security Patching Operations Manager
Philips Innovation Campus
2023.06 - Current
Agile for Informatic Leaders & Agile and Scrum Framework
2023-05
Principles of Project Management
2022-11
Principles of Lean & Lean Operation Excellence
2022-08
FMEA
2022-02
Cyber security Essentials
2021-07
Security Patching Team Lead
PHILIPS INNOVATION CAMPUS
2021.05 - 2023.06
Security Fundamentals
2021-03
DM Boot Camp & Problem Management Boot Camp
2021-01
Remote Service Engineer
UST - Philips
2019.02 - 2021.05
Wintel Administration
2018-06
Sr. Windows Operations Engineer
AUTODESK INDIA PVT LTD
2017.09 - 2019.01
End User Computing Sr. Associate Consultant
NTT DATA
2017.03 - 2017.09
Technical (IT ANALYST)
HPE
2016.02 - 2017.03
Process Executive
IGT
2015.09 - 2016.01
Bachelor’s in Technology (B.E- Aeronautical Engineering) -
Sathyabama University
2011.05 - 2015.04
Senior Secondary (12th) -
MNR Junior College
2009.04 - 2011.04
Higher Secondary (10th) -
Triveni Public School
2008.04 - 2009.04
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