Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
Timeline
Generic

Sagar Jain

Bhopal

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist

Teleperformance
Bangalore
06.2022 - 04.2024
  • Provided assistance during product launches by answering pre-sale queries from customers.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

Startek
Bhopal
09.2020 - 02.2022
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

MBA - Finance And Banking

Sagar Institute of Research And Technologies
Bhopal
06-2019

B.com(Insurance) -

Bhopal School of Social Sciences
Bhopal
05-2017

High School Diploma -

St.Xaviers's Sr.Sec School
Bhopal
04-2014

Skills

  • Customer service excellence
  • Microsoft Office Suite
  • Multi-Task Management
  • De-Escalation Techniques
  • Complaint Handling
  • CRM Software
  • Customer Relationship Management (CRM)
  • Product Knowledge
  • Call Management
  • Customer Education
  • Typing proficiency
  • Team work

Affiliations

  • Gamer
  • Sports enthusiast

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Websites

Timeline

Customer Support Specialist

Teleperformance
06.2022 - 04.2024

Customer Service Representative

Startek
09.2020 - 02.2022

MBA - Finance And Banking

Sagar Institute of Research And Technologies

B.com(Insurance) -

Bhopal School of Social Sciences

High School Diploma -

St.Xaviers's Sr.Sec School

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Sagar Jain