Sagar Jain

Resolved escalated technical and political issues related to NetScaler ADC hardware and cloud solutions.

Collaborated with system developers to address customer-reported bugs and improve processes.

Assisted in gathering Linux memory and CPU profiling data to troubleshoot process crashes.

• Defined and executed problem resolution plans, coordinating efforts across engineering, product, and QA teams.

Configured and troubleshot Palo Alto firewalls, resolving feature-related issues efficiently.

Conducted comprehensive configurations of Next Generation Firewalls for seamless third-party interoperability.

Replicated client-reported issues in lab environments using automation tools and traffic generators.

Analyzed configurations, providing actionable recommendations for optimization.

Executed migration, new deployments, operation tickets, and upgrades for Palo Alto firewalls and Big-IP F5 devices.

Documented all change requests and troubleshooting incidents using ServiceNow.

Presented security requirements for changes at Change Control Board meetings to secure management approval.

Conducted root cause analysis on problem tickets and led review meetings for findings.

Directed strategic project operations for Network Security roles across global sites.

Managed WAN connectivity via Orange MPLS Network, ensuring reliable PE to CE connections.

Configured and troubleshot Checkpoint, Palo Alto, and Bluecoat Proxy during implementation phases.

Collaborated with Field Engineers and Vendors to test and resolve faults within SLA guidelines.

Provisioned VPLS circuits via Huawei MPLS paths and configured BGP on Juniper core routers for mid-scale enterprise clients.

Implemented URL filtering for denied URLs on Fortigate firewalls to enhance security.

Managed network bandwidth across Ring, NLD, and ILL paths to ensure optimal performance.

Configured lease lines and troubleshot issues such as high latency and low throughput.

Centralized management of all internet gateways with uplink service providers across India from NOC.

Participated in migration of Metro Ethernet PODs in MPLS network for lease line customers.