Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
ADDITIONAL SKILLS
Timeline
Hi, I’m

Sagar Jethva

Sr. Technical Support Engineer
Gujrat,GJ
Sagar Jethva

Summary

Professional with significant technical support background, equipped to excel in advanced troubleshooting and systems management. Skilled in diagnosing complex issues, implementing solutions, and ensuring seamless operations. Strong focus on team collaboration and adaptability, consistently driving results and enhancing system performance. Proficient in network configuration, software deployment, and customer service, bringing reliability and flexibility to any technical team.

Overview

6
years of professional experience
3
Certifications

Work History

Crest Data Systems

Sr. Technical Support Engineer
08.2023 - Current

Job overview

  • Earned multiple Splunk certifications (Enterprise Admin, Power User, and User), showcasing strong expertise in managing, configuring, and optimizing Splunk environments.
  • Delivered expert technical support across diverse Splunk apps and add-ons, including the Splunk Add-on for AWS, Splunk Add-on for Azure/Office 365, the Splunk Add-on for GCP, the Salesforce Add-on, Splunk DB Connect, and others.
  • Resolved 250+ customer cases for global enterprise clients, ensuring timely and effective solutions, aligned with SLAs.
  • Honored with the Crest Appreciation Award (CAP) for exceptional overall performance and contributions to team success.
  • Identified and reported 15+ product bugs, directly driving improvements in Splunk apps, add-ons, and the Splunk platform.
  • Served as L3 Engineer, mentoring Splunk Platform Support Engineers on complex troubleshooting for Splunk Enterprise and Splunk Cloud environments.
  • Authored 20+ technical KB articles, and facilitated the approval of 50+ additional articles, expanding the team's knowledge base, and enhancing support efficiency.
  • Spearheaded team-building and training initiatives by mentoring junior engineers, defining clear goals, and ensuring the successful delivery of targets.
  • Earned 20+ positive CSAT responses from global customers, reflecting a consistent commitment to customer satisfaction, and service excellence.

Mindarray Systems Pvt. Ltd.

Sr. Customer Success Engineer
09.2021 - 10.2023

Job overview

  • Delivered advanced Level 3 (L3) support for complex IT infrastructure issues, collaborating with cross-functional teams to ensure timely resolution, and minimal downtime.
  • Lead the end-to-end deployment of enterprise-grade network monitoring solutions and ITSM platforms, including ServiceDesk and Helpdesk applications.
  • Administered and maintained Linux servers and network infrastructure, optimizing performance and reliability.
  • Performed setup, configuration, and validation of new software releases in customer environments, ensuring seamless integration and system stability.
  • Applied deep knowledge of IT infrastructure monitoring tools and protocols (SNMP, traps, syslogs, and flow-based monitoring) for servers, storage, and networking equipment.
  • Managed and supported core IT services such as Active Directory, DNS, and DHCP , ensuring secure and stable operations.
  • Diagnosed and resolved network-related issues across multiple protocols, including TCP, UDP, SNMP, and SMTP.
  • Configured and maintained web servers, databases, routers, and switches , ensuring high availability and optimal system performance.
  • Monitored and optimized database performance to support mission-critical, high-availability environments.
  • Oversaw high-value enterprise client accounts , providing escalated support, driving customer satisfaction, and strengthening long-term client relationships.

24online Info Technologies Private Limited

System Administrator
12.2020 - 09.2021

Job overview

  • Delivered comprehensive back-end technical support and deployment services for the Internet Access Management Solution (IAMS), a Linux-based AAA product, supporting enterprise clients across Africa, Australia, and the Middle East .
  • Conducted rigorous back-end and front-end testing of IAMS, ensuring reliability, security, and performance before production deployment.
  • Configured and customized captive portal login pages with HTML, aligning user experience with client branding and usability requirements.
  • Administered SQL database operations (data analysis, maintenance, and troubleshooting) to ensure smooth product performance and data integrity.
  • Executed end-to-end deployments , product demonstrations, and client training sessions, driving seamless adoption and high customer satisfaction in diverse enterprise environments.

Gtpl Hathway PVT LTD

System Administrator
05.2019 - 12.2020

Job overview

  • Performed daily physical checks of network devices to maintain operational stability.
  • Monitored and controlled LAN network flow and devices, ensuring optimal performance.
  • Configured and troubleshot Cisco switches, and performed basic troubleshooting of Cisco routers, including IOS backup and restoration.
  • Coordinated with ISPs by generating and escalating tickets, ensuring timely resolution of connectivity issues.
  • Managed network failures and emergency incidents at data centers and remote sites through effective coordination with teams and locations.
  • Utilized tools such as Microsoft Excel, Oracle SQL, WinSCP, and FileZilla for reporting, database tasks, and file management.
  • Gained hands-on experience with LAN and RF cable creation, supporting physical network infrastructure. Making cables, like LAN and RF.

Education

SAL Institute of Technology & Engineering Research
Ahmedabad, India

Bachelor of Engineering from Electronics And Communications Engineering
04.2001

University Overview

  • CGPA : 7.85
  • Project :- Vehicle Statistical Analyzer app.
  • Role :- Leader in Structure Designing & Research & Assembling.
  • Key Learning :- Arduino, RF, GPS

LJ Polytechnic
Ahmedabad, India

Diploma from Electronics And Communications Engineering
04.2001

University Overview

  • CGPA :- 7.20
  • Project:- RFID Based Navigation System,
  • Role:- Leader in Research & Designing, Assembling
  • Key Learning:- Microcontroller,RF

Skills

Splunk Admin

Accomplishments

  • Honored with the CAP (Crest achievement program) award by crest data system for my outstanding performance.
  • Honored with the award by Motadata for my outstanding performance.

Software

Splunk Enterprise

NMS(Network monitoring system)

Daynatrace

ServiceOps

Certification

Splunk Admin

ADDITIONAL SKILLS

  • Reliable technical professional with hands-on experience in Linux environments (Ubuntu,CentOS, RHEL), supporting enterprise applications

and network management solutions.

  • Practical knowledge and working experience with AWS services including EC2, Auto Scaling Groups (ASG), S3, CloudWatch, Load Balancers, Security Groups, and IAM.
  • Proficient in providing customer-facing support through tools like JIRA , including direct email and call-based troubleshooting.
  • Strong background in application and database server performance monitoring , availability management , and network monitoring using solutions like Splunk and Motadata NMS .
  • Experienced in troubleshooting, patching, and upgrading Linux operating systems , as well as resolving VM-related and infrastructure-level issues.
  • Implementation, administration, and maintenance of ITSM products & Networking product like NMS & Motadata ServiceOps , ensuring streamlined service management processes.
  • Hands-on experience working with SQL databases (MySQL, PostgreSQL, ClickHouse, H2 DB) for data analysis, reporting, and application support.
  • Familiar with API integrations to enhance product interoperability and automation.
  • Solid understanding of networking concepts , supporting bandwidth management solutions like 24online AAA as an additional skillset.

Timeline

Splunk Admin

06-2025

Splunk Power User

12-2024

AWS Certificate Solution Architect - Associate

10-2023

Sr. Technical Support Engineer

Crest Data Systems
08.2023 - Current

Sr. Customer Success Engineer

Mindarray Systems Pvt. Ltd.
09.2021 - 10.2023

System Administrator

24online Info Technologies Private Limited
12.2020 - 09.2021

System Administrator

Gtpl Hathway PVT LTD
05.2019 - 12.2020

SAL Institute of Technology & Engineering Research

Bachelor of Engineering from Electronics And Communications Engineering
04.2001

LJ Polytechnic

Diploma from Electronics And Communications Engineering
04.2001

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Sagar JethvaSr. Technical Support Engineer