

Experienced Product Owner/Manager with 19+ years in BFSI and technology services, with expertise in leading cross-functional teams, driving customer-centric product
development, and delivering strategic solutions at scale. Proven track record of
transforming legacy processes, managing quality and delivery of products, backlogs prioritisation techniques, stakeholder management and implementing best practices in Agile.
Owned the Customer Identity and Access Management product, driving end-to-end roadmap, quality, and delivery.
Collaborated with engineering, Business and QA to define and refine requirements, ensuring implementation of user stories as per INVEST and MoSCoW prioritization methods.
Led daily stand-ups, backlog grooming, and sprint reviews as acting Product Owner;
enhanced team velocity by removing blockers and clarifying deliverables.
Developed metrics dashboards for tracking CSAT, and defect rates; enabled
data-driven decision making for the leadership team.
Presented roadmap and progress updates to senior stakeholders to facilitate buy-in
for new feature roll-outs.
Drove adoption of functional automation and CI/CD testing practices, reducing release timelines.
Product backlog management Feature prioritization Customer empathy Quality engineering
Certified Safe Product Owner / Product Manager