Sagar Kale

• Provide end-to-end ServiceNow platform operations support, including monitoring, incident resolution, and troubleshooting across environments.
• Perform root cause analysis of production issues and collaborate with development
teams to implement permanent fixes.
• Develop and customize ServiceNow ITSM modules such as Incident, Change,
Problem, and Service Catalog.
• Configure workflows, business rules, client scripts, UI policies, UI actions, and
script includes.
• Design and support integrations using REST and SOAP web services.
• Perform data imports and exports using Data Sources, Import Sets, and Transform Maps.
• Coordinate with ITIL processes to ensure smooth operational workflows.
• Create and maintain technical documentation for configurations and customizations.

Managed quality validation and approval workflows prior to material release.
• Recorded inspection outcomes and maintained approval statuses for dispatch enablement.
• Executed final quality approvals and usage decisions using SAP QM (QA32, QE11, QA11).
• Ensured compliance by integrating quality inspections with goods receipt and production processes.

• Worked on electrical and control panel projects at Panva Engineering Pvt. Ltd.
• Designed and tested microcontroller-based panels integrated with sensors.
• Performed panel validation, troubleshooting, and pre-dispatch testing.
• Supported onsite installation, testing, and commissioning activities.