SAGAR KASHYAP
Delhi
Summary
Results-driven professional with over 6 years of experience in the banking industry, specializing in global payments and investigations. Proven expertise in operational management, customer service, and business analysis, complemented by strong skills in Microsoft Excel and effective communication. Successfully contributed to projects involving GWA, GINP, and GBS applications, showcasing a commitment to excellence and a deep understanding of industry dynamics. A collaborative team player dedicated to enhancing processes and delivering exceptional service in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Team Member
BA Continuum India Private Limited (Bank of America)
- Team member in IADR Process and responsible for reviewing deposited cheques for preventing fraudulent activities and losses for the customer/bank
- Proven ability to identify the mitigate fraudulent patterns, reducing financial looses and improving operational accuracy.
- Skilled in leveraging advanced monitoring tools to safeguard assets and ensure the integrity of ATM deposits.
- Worked hard to learn all required tasks quickly to maximise performanes
- Worked collaboratively to complete daily operational tasks against team targets
Senior Team Member
Bank of America
- Worked for EMEA payment investigation which deals with the investigation of payment related queries raised by clients, external banks and providing a resolution in a timely manner
- Investigation and identifying the root caused by the queries
- Contacting external bank through Swift correspondent message
- Passing payment adjustment entries on client account, internal accounts & Nostro account & ensure all outstanding debits and credits are cleared as per timelines
- Worked meticulously as per defined procedure and familiar with different payments concepts like MT 103,202,192,199,999 etc and CAMT029,CAMT056, PACS004,PACS008,PACS009 & ISO
- Worked on different queues types like Amend, beneficiary claim non receipt of funds, Cancellation request, Recall of funds, Return of funds, Unable to apply etc
- Delegated tasks to team members, monitoring progress and providing feedback to improve efficiency
- Delivered quality service with friendly and professional demeanour
- Completed audits and risk assessments to achieve regulatory compliance
- Escalated customer complaints to management for positive resolution
- Currently dealing with EUR, USD, GBP, and CHF currency
- Responsible for sending swift replies to queries and clients and posting accounting to the client's account for returning funds or re-effecting the payments
Senior Associate
Bank of America
2025 - Current
- Knowledge of global procurement and third-party management.
- Acquired skills in managing vendors through Bank of America.
- Increase spend coverage of non strategically managed spend.
- Demonstrated proficiency in ARIBA, Vipr, SharePoint, and Bics for vendor demand management.
Education
Post graduation diploma - banking and financial services: Banking and finance
Symbiosis university
Pune01.2022
Bachelor of Arts - undefined
Delhi University
New Delhi05.2018
Skills
- Microsoft office suite
- Decision making
- Business process improvement
- Active listening
- Time management
- Supply chain management
- Risk prevention
- Customer relations
Hobbies and Interests
Playing cricket, Listening to music
Accomplishments
- Successfully completed/implemented JDI for process improvement.
Projects
-Attained the best target cycle time by 20% and reduced the process time by 25%
-Streamlined operations ho achieve the best
Cycle time and decrease the process time
Timeline
Post graduation diploma - banking and financial services: Banking and finance
Symbiosis university
Bachelor of Arts - undefined
Delhi University
Team Member
BA Continuum India Private Limited (Bank of America)
Senior Team Member
Bank of America
Senior Associate
Bank of America
2025 - Current
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