NEHAL GOHEL
SURAT
Summary
Proficient HR Executive known for strong analytical thinking and time management skills. Experience in managing customer service operations and implementing strategies for performance improvement and employee development.
Overview
2026
2026
years of professional experience
Work History
HR Executive
PAHAL SOLAR PRIVATE LIMITED
Surat
06.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked effectively in team environments to make the workplace more productive.
Manager
AB INSURANCE PRIVATE LIMITED
RAJKOT
2022 - 05.2025
- Managed daily operations of insurance policy processing and customer service.
- Led team meetings to discuss project updates and share feedback.
- Trained new employees on company procedures and software systems.
- Developed strategies to improve client satisfaction and service delivery.
- Analyzed customer feedback to identify areas for service improvement.
- Reviewed insurance claims for compliance with company standards.
- Collaborated with sales teams to align marketing initiatives with client needs.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Education
B.COM -
NR BORICHA ARTS & COMMERS COLLAGE
MENDRADA03-2021
Skills
- Customer relationship management
- Strategic planning
- Claims processing
- Data analysis
- Employee training
- Problem solving
- Time management
- Performance monitoring
- Planning
- Customer relations
- Data entry
- PPE use
- Analytical and critical thinking
- Dependable and responsible
- PPE compliance
- Recordkeeping
- Communication
- Microsoft Word
Languages
English
Beginner
A1
Gujarati
Intermediate (B1)
B1
Accomplishments
Best Performance.
Affiliations
READING, TEAM SPORTS, PERSONAL PASTIMES, CATEGORIZING DAILY LIFE.
References
References available upon request.
Timeline
HR Executive
PAHAL SOLAR PRIVATE LIMITED
06.2025 - Current
Manager
AB INSURANCE PRIVATE LIMITED
2022 - 05.2025
B.COM -
NR BORICHA ARTS & COMMERS COLLAGE