JIRA
Sagar Khandelwal
Testing Analyst
Mumbai,MH
Summary
Perceptive Testing Analyst well-versed at identifying and documenting complex software problems and causes. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems.
Overview
10
10
years of professional experience
17
17
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Testing Analyst
Jp Morgan Ind Services pvt ltd
Mumbai City, Maharashtra
08.2021 - Current
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Incorporated delivery requirements into planning of testing schedules.
- Tracked, prioritized and organized defects with JIRA and ALM, working with development team to facilitate timely corrections.
Business System Analyst (JEP)
JP Morgan Ind Services pvt ltd
Mumbai City, Maharashtra
07.2019 - 07.2020
- Work proficiently in a Scrum team and support ongoing project development and change request.
- Able to analyze data in an effective and meticulous manner to support development and production issues.
- Collaborate with functional peers/leads and get requirements in order to support design and build for new workflows approved by business partners/ Product owners to automate and improve efficiency of account treatment and flow in the ICP system.
- Using of SQL querying for Analysis and Design, also for root causing any issue and providing effective solution to it.
- Unit Testing of the changes made in the system for accuracy and maintaining right documentation for traceability and audit inquiries.
- Self-learning of Post charge-Off process and ICP collections application to accommodate business needs and provide system and workflows solutions.
Sr. Collection Specialist
JP Morgan Chase Ind Services Ltd
Mumbai City, Maharashtra
08.2016 - 07.2019
- Majority of responsibilities assigned involved attending to calls for a corporate collections process which involved assisting corporate card members with issues resolution and payment solutions.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Mentored team members for enhancing their performance after doing a root cause analysis of their opportunities and conducted training.
- Deep Dive & Analysis of outliers on specific and overall performance metrics.
- Conducting in-between coaching/feedback sessions to improve overall performances for target specialists.
- Planning and executing communications huddle sessions on a monthly basis.
- Additional Tasks completion (Reporting data, Performance analysis of every individual in team, Identifying areas of opportunities and strength analysis, forecasting utilisation, etc.)
Sr. Specialist
JP Morgan Ind Services pvt ltd
Mumbai, Maharashtra
08.2015 - 08.2016
- Responsibility involved being extremely vigilant and in preventing fraud from happening on customers credit card by assessing the account as well as conduct higher verification with customer on call.
Senior Service Executive
Tata Global Services (TCS)
Mumbai, Maharashtra
12.2011 - 08.2015
- Majority of the responsibilities assigned involved attending calls in a B2B inbound semi-technical Australian process for a leading service provider - TELSTRA
- Worked involved programming the cable lines for Telstra technicians on the field for faulty service and informing them of the cable path.
- Mentored the On-The-Job trainees and conducted coaching for both 'one to one' and 'one to many' sessions.
Education
Bachelor In Commerce -
Thakur College of Science And Commerce
Kandiwali East, Mumbai 06.2005 - 10.2010
Higher Secondary Certificate -
Thakur College of Science And Commerce
Kandiwali E 06.2005 - 03.2007
Secondary School Certificate - SSC
St Joseph's High School
Malad W 01.1995 - 01.2005
Skills
Test implementation
undefinedAccomplishments
- Awarded Best performer for the month of Feb 2022 by completing multiple Projects with accuracy and efficiency.
- Awarded EXTRA Miler within POD for extra initiatives undertaken and delivered.
- Multiple recognitions by peers/ leads for excellent and effective collaboration and excellent performance.
Software
SQL
Excel
ALM
Certification
ISTQB foundation Level tester
Timeline
ISTQB foundation Level tester
07-2022
Testing Analyst
Jp Morgan Ind Services pvt ltd
08.2021 - Current
Business System Analyst (JEP)
JP Morgan Ind Services pvt ltd
07.2019 - 07.2020
Sr. Collection Specialist
JP Morgan Chase Ind Services Ltd
08.2016 - 07.2019
Sr. Specialist
JP Morgan Ind Services pvt ltd
08.2015 - 08.2016
Senior Service Executive
Tata Global Services (TCS)
12.2011 - 08.2015
Bachelor In Commerce -
Thakur College of Science And Commerce
06.2005 - 10.2010
Higher Secondary Certificate -
Thakur College of Science And Commerce
06.2005 - 03.2007
Secondary School Certificate - SSC
St Joseph's High School
01.1995 - 01.2005
Interests
Playing Cricket
Watching Football
Singing
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