Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sagar Khandelwal

Gurugram

Summary

Dynamic customer support professional with a proven track record at Accenture, excelling in technical solutions and upselling strategies. Recognized for enhancing customer loyalty and achieving KPIs through effective communication and meticulous attention to detail. Committed to driving satisfaction and retention in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Inbound Sales Rep | Tech Support Tier II

Accenture
Gurugram
10.2024 - Current
  • Executed inbound call processes to enhance customer satisfaction.
  • Delivered technical solutions to address customer inquiries.
  • Utilized up-selling techniques to increase revenue.
  • Conducted follow-up emails to ensure customer retention.
  • Demonstrated extensive product knowledge to assist customers effectively.
  • Achieved targets consistently through strategic customer engagement.

Customer Support Agent

GYFTR
Delhi
03.2023 - 06.2024
  • Managed customer queries through call, chat, and email support.
  • Processed voucher creation, cancellations, and refunds efficiently.
  • Handled bulk inquiries from corporate clients to ensure satisfaction.
  • Triaged requests by directing them to appropriate departments.
  • Achieved key result areas (KRAs) and key performance indicators (KPIs).
  • Upsold additional facilities and services when appropriate.
  • Maintained accurate records of bookings and payments for tracking purposes.

Education

Bachelor of Arts -

School of Open Learning (Delhi University)
Delhi
12-2025

High School Diploma -

Titiksha Public School
Delhi
04-2018

Skills

  • Effective communication skills
  • Attention to detail
  • Email management
  • Upselling strategies
  • Customer loyalty building
  • Technical support expertise

Languages

English - Proficient, Proficient, Proficient

Hindi - Proficient, Proficient, Proficient

References

Sahil Rawat, 

Email - sahil.singh.rawat@accenture.com 

Mobile +91 7701876951

Timeline

Inbound Sales Rep | Tech Support Tier II

Accenture
10.2024 - Current

Customer Support Agent

GYFTR
03.2023 - 06.2024

Bachelor of Arts -

School of Open Learning (Delhi University)

High School Diploma -

Titiksha Public School

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Sagar Khandelwal