Dynamic sales leader with a proven track record at PhonePe, excelling in key account management and driving revenue growth. Skilled in strategic planning and relationship management, I successfully increased revenue by 33% through effective vendor management and team leadership, fostering strong partnerships and enhancing customer experience.
Overview
11
11
years of professional experience
Work History
City Head - Regional Key Accounts
Pincode Shopping Solutions Pvt Ltd
Bengaluru
01.2024 - Current
Company Overview: (PhonePe Entity)
The role will entail developing an in-depth understanding of various categories, such as Groceries, Fruits & Vegetables, Meat & Poultry, Pharma, and Pet Care.
Solving PIN codes of the city according to area and demand.
Direct Reports: Growth Executive - 15 - 20, Catalogue Manager, Catalogue Executive, Demand Manager, and Demand Executive.
Seller Onboarding.
Operations Handling.
Cataloging Management.
Demand Generation.
Marketing
Responsible for BTL activities, such as hotspot activities and RWA activities.
Post Order Matrix.
Customer Experience.
Merchant Training and Hygiene Parameters
(PhonePe Entity)
Cluster Manager-Regional Key Accounts
PhonePe India Pvt Ltd
Pune
01.2022 - 01.2024
The role will entail developing in-depth understanding of Key Accounts of different industry verticals - F&B / Hospitality / FMCG / FMCD / Healthcare & Wellness / Lifestyle
Direct Reports: 15-20 Key Account Executives
EDC Sales: Driving EDC sales within the city through premium & retail chain outlet and generating revenue through it
Launched Kolhapur & Lonavala cities for EDC sales
Currently Handling Pune & Kolhapur
Smart Speaker Sales: Driving SS selling within the city to generated revenue
Payment Gateway: Worked closely with the premium merchants for online services to generate revenue
Merchant Acquisition: Set up and lead the team to achieve premium merchant acquisition goals and targets
Track progress against plan by implementing strong processes & review mechanism using well-defined metrics
Account Management: Set up and drive the team to achieve active merchant targets through effective servicing
Ensuring effective deployments, training and farming of merchants acquired Plan, assess & implement monetization avenues
Map Competition: Monitor competition activity in key accounts and ensure appropriate response strategies are formulated and implemented
Share best practices internally for growth of the larger team
Team and Stakeholder Management: Contributions in the areas of leadership development, employee engagement, organization development and capacity building
Work with internal stakeholders including Marketing, Customer experience
Territory Sales Manager
Reliance Retail Limited | AJIO Business
Nagpur
01.2021 - 01.2022
B2B Sales, Wholesale & Distribution Sales, Fashion, and Lifestyle Sales
Launching the Business in my territory as per Business plan
Hiring and Training all Field resources SOs to meet Business objectives
Ensuring planned On-boarded retailers in my territory
Constant feedback from the market to keep our business ahead of the competition
Reporting business data & reports timely
Ensuring State Agenda is executed timely & effectively
Effectively Planning & Strategizing business of the territory
Reviewing the business performance of the team
Educating & training SOs regarding recent business advancements and updates
Challenge resolution of the SOs
Meeting all the Key Account Merchants at least once a month
Senior Category Manager - User Growth
Sorting Hats Technologies Pvt Ltd | Unacademy.com
Bengaluru
09.2020 - 12.2020
Manage Category Managers and Category Associates and ensure that they are handling the assigned categories efficiently
Contact and convert exceptional educators in the assigned categories
Ensure the minimum growth expectation of the categories handled are met
Manage Unacademy's on-boarding process of new educators in order to ensure a seamless transition to the day-to-day activity pipeline
Lead and effectively manage the projects end-to-end
Serve as the lead point of contact for all educators and be involved in cold calling the prospective leads
Build strong relationships with educators through effective interpersonal skills, develop plans and strategies for developing sales organization and achieving the company's revenue goal
Business Development Partner - BoxC
Mountain Trail Foods Pvt Ltd | Chai Point
Pune
08.2018 - 11.2019
Conduct market research to identify selling possibilities and evaluate customer needs
Actively seek out new sales opportunities; gathering information on assigned clients (e.g
Company size, needs and pricing plans)
Prepare and deliver appropriate presentations, demos on the product
Communicate product and pricing details clearly
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule and build strong client relationships with existing key accounts, through regular communication
Negotiate/close deals and handle complaints or objections and providing after-sales support to retain customers
Promote new products/services to existing & key account customers by collaborating with team to achieve better results
Analyze the territory/markets potential, track sales and status reports and participate on behalf of the company in exhibitions or conferences by keeping abreast of best practices and promotional trends
Maintain and expand relationship with assigned channel partners and find new vendors/distributors based on geography and market
Responsible for support, service, and management resources for achieving revenue, operating margin and take care of warehouse (Primary/Secondary) inventory control check
Successfully increased the revenue by 33% in Pune territory by onboarding big names on PAN India level like TATA Technologies, Cummins, Merkle Sokrati, Haliburton, MD India, XDBS, Allscript, etc
Achieved Rocket Fuel Award for the best performer PAN India
Senior Executive - Business Development SMEs, Industrial & Construction
mSupply Ecommerce India Pvt Ltd
Pune
06.2017 - 07.2018
Pitching about different verticals offered by msupply and makes them understand our business model
Identify potential customer by area mapping, generating leads, cold calling, and industrial visit on regular basis; follow up with the customers and serving better services for existing and key accounts clients
Connecting and coordinating both customer and supplier on msupply platform
As well as closely working with the back-end team for purchase, fulfillment, logistic, payments, etc
Closing deals by meeting customers and suppliers need offline and online by giving best rates, quality assurance and through customer-supplier verification
Also closely working with both the segments of the industry i.e
Industrial and Construction
Maintain and expand relationship with assigned channel partners and find new vendors/distributors based on geography and market
Responsible for support, service and management resources for achieving sales, profitability and also taken care of warehouse inventory control check
Enterprise Credit System, providing access to secured/unsecured loans to buyers and suppliers through Financial Institute, Banks and NBFCs
Project Financing/WC Loans, also assistance in documentation
Successfully able to raise funds for new customers and also fulfilled its material requirements
90+ customers and suppliers converted in the Industrial Vertical
Sales & Marketing Manager
Bajaj Motorcycle | Crystal Auto
Raipur
08.2014 - 05.2015
Dealing with showroom sales for customer by attending to all clients walking in the showroom, understanding their need and displaying of product by giving detailed demonstration
Organizing all BTL & ATL promotional activities
Involved in aftersales services, Client servicing and Customer Relationship
Marketing Manager
IMS Learning Resource Pvt Ltd
Raipur
08.2014 - 05.2015
Pitching IMS as a brand in different college by creating brand visibility across city
Organizing all BTL & ATL promotional activities in front of different colleges and creating student database
Coordinating with students, updating with various offers, and full-time courses and fee's structure offered by IMS via Email, calls and follow up with them and try to convince them for trial classes