Summary
Overview
Work History
Education
Skills
Websites
Languages
Interests
Timeline
Generic

SAGAR KUMAR

Software Engineer
Jamshedpur

Summary

Motivated professional dedicated to leveraging skills and achieving challenging organizational targets. Committed to delivering excellence and contributing to organizational success through hard work and dedication. Seeking opportunities where my efforts can illuminate success, bringing mutual growth and prosperity to both my career and the organization.

Overview

5
5
years of professional experience

Work History

Software Engineer

Mountblue Technologies Private Limited
04.2023 - Current


  • Refactoring and Modernizing Legacy Code Structures: Led initiatives to refactor and modernize legacy code structures, focusing on improving maintainability and performance.
  • Cloud Migration Leadership: Spearheaded the migration from IBM infrastructure to AWS cloud services, ensuring a seamless transition and optimizing resource usage.
  • System Performance Enhancement: Implemented strategies to enhance system response times and scalability, resulting in improved overall efficiency and enhanced user experience.
  • Technical Issue Resolution: Identified and resolved technical issues promptly to minimize downtime and ensure reliable system operation.
  • Cross-Functional Collaboration: Collaborated with cross-functional teams to gather requirements, define project scopes, and deliver solutions aligned with business goals.
  • Solution Design and Development: Worked closely with software development and testing teams to design and develop robust solutions meeting client requirements for functionality, scalability, and performance.
  • Integration of New Technologies: Integrated new technologies into existing systems, enhancing capabilities and improving overall system performance.

Programmer Trainee

Cognizant Technology Solutions India Private Ltd.
9 2021 - 4 2022
  • 24/7 Application Availability: Implementing and maintaining a structured monitoring framework to ensure continuous availability and performance of applications, minimizing downtime and maximizing user satisfaction.
  • Backend Application Support: Providing technical expertise in the backend of applications to diagnose and resolve known issues promptly, ensuring smooth functioning and stability of business-critical systems.
  • Database Management: Managing database operations including troubleshooting, granting and revoking access as per security protocols, and resolving database-related issues to maintain data integrity and accessibility.
  • Ticket Resolution: Handling and resolving support tickets within predefined SLAs (Service Level Agreements), prioritizing tasks effectively to meet deadlines and minimize operational impact.
  • Critical Issue Management: Monitoring and responding to high-priority incidents (P1 issues) promptly via mailbox, ensuring immediate attention and swift resolution to mitigate potential disruptions.
  • Collaboration and Documentation: Collaborating with cross-functional teams to troubleshoot complex issues, document resolutions, and share knowledge for continuous improvement of support processes.

On Job Trainee

TeamLease Skills University
02.2021 - 08.2021
  • Dealer Relationship Management: Establishing and maintaining productive relationships with car showroom dealers to facilitate smooth processing of car loan applications and enhance customer service.
  • Financial Analysis: Assessing customers' financial profiles by analyzing their CIBIL scores, bank statements, and other financial documents to evaluate eligibility and determine suitable loan offers.
  • Loan Offer Management: Utilizing financial analysis results to tailor loan offers that align with customers' financial capabilities and needs, ensuring transparency and compliance with company policies and regulatory requirements.
  • Customer Service Excellence: Providing exceptional customer service throughout the loan application process, addressing inquiries, and guiding customers through the application, approval, and disbursement stages.
  • Compliance and Documentation: Ensuring adherence to regulatory guidelines and company policies in loan processing, accurately documenting all customer interactions, financial assessments, and loan approvals.
  • Continuous Learning: Staying updated with industry trends, regulatory changes, and financial products to enhance knowledge and expertise in loan processing and customer financial services.

Service Manager

Noor Enterprises
09.2019 - 01.2021
  • Service Operations Management: Supervising day-to-day operations of the Voltas Authorized Service Center, ensuring timely and efficient resolution of customer service requests and technical issues.
  • CRM Portal Management: Utilizing the Voltas CRM Portal to effectively manage spare parts inventory, ensuring availability of critical components for service delivery and minimizing downtime.
  • Appointment Scheduling: Coordinating and scheduling appointments between consumers and service technicians to expedite issue resolution, enhance service delivery efficiency, and maximize consumer satisfaction.
  • Customer Relationship Management: Building strong relationships with customers by addressing inquiries, resolving complaints, and providing personalized service solutions to meet their needs and expectations.
  • Quality Assurance and Compliance: Implementing quality assurance measures and adhering to company policies and industry regulations to uphold service quality, safety standards, and customer satisfaction metrics.
  • Reporting and Documentation: Maintaining accurate records of service operations, customer interactions, and inventory management activities, providing insights for performance analysis and continuous improvement initiatives.

Education

Bachelor of Science - Computer Application

Jamshedpur Co-Operative College
Jamshedpur, India
04.2001 -

Class XII -

D.A.V Public School
Jamshedpur, India
05.2015

Class X -

D.A.V Public School
Jamshedpur, India
05.2013

Skills

Springboot, Java

SQL

Software Architecture

Java Database Connectivity (JDBC)

Coding standards

JIRA

Software Development

Git proficiency

Dynatrace

Grafana

AWS

Kubernetes

Websites

Languages

English
Hindi

Interests

Gym

Travel

Long Drives

Movies

Music

Timeline

Software Engineer

Mountblue Technologies Private Limited
04.2023 - Current

On Job Trainee

TeamLease Skills University
02.2021 - 08.2021

Service Manager

Noor Enterprises
09.2019 - 01.2021

Bachelor of Science - Computer Application

Jamshedpur Co-Operative College
04.2001 -

Programmer Trainee

Cognizant Technology Solutions India Private Ltd.
9 2021 - 4 2022

Class XII -

D.A.V Public School

Class X -

D.A.V Public School

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SAGAR KUMARSoftware Engineer