SAGAR KUMAR

All Duties and responsibilities as Head IT, corporate agency

• Developed and designed whole insurance claim processing crm and also customer facing app for customer
• Implemented a microservices architecture that improved system modularity and reduced dependencies between components
• Refactored legacy code to improve reliability, scalability and maintainability
• Implemented operation process automation and integrated CARE resources, reducing Certificate of Insurance generation time from 20 days to 15-30 minutes
• This led to an activation kit for the customers, resulting in a better customer experience and a bump in referral numbers
• Created Node JS Job for handling the rate-limit issue in LeadSquared, this helped in reducing the Lead Leakage from 40% to 0.1% while keeping the cost down as it was, this accomplished an increase in sales without any extrainvestment in LeadSquared
• Contributed to a revamped subscription management system, boasting improved functionality and usability
• Additionally, we switched to Razorpay, which resulted in a smoother user experience and fewer payment failures
• Contributed to the redesign of Clinikk's website as a selfservice portal in just 30 days
• Developed functionalities for plan details & reports, insurance info& certificates, consultation booking, and claim submission
• This aimed to improve information accessibility and visual appeal for our customers
• Collaborated with the product team on user journey simplification, ensuring communication via WebEngage, MSG91, Kaleyra, and Kafka Integrated Google Map API in our system to provide the most accurate location and distance-related data about Clinikk Health Hub
• Revamped OPD process, by migrating OPS database from Google Sheets to our internal system and extended visibility to customers as well, by using N8N Workflows, App Script, MongoDB, SQL, Node JS, React JS, and Remix

• Designed and developed Restful apis fantasy league application and app
• Created a RESTful API that allowed for easy integration with third-party services
• Developed a mobile application with a user-friendly interface that improved customer engagement