Nikhil Abbey
Noida
Summary
Dynamic leader with extensive experience at Cognizant, driving digital transformation and automation in P&C insurance. Proven track record in P&L management and solution design, enhancing profitability and client relationships. Adept at change management and employee development, successfully spearheading initiatives that resulted in significant portfolio growth and operational excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director
Cognizant Technology Solutions
07.2025 - Current
- Led P&C insurance solutions and delivery for global clients.
- Strengthened digital transformation, automation, and presales capabilities.
- Drove profitable portfolio expansion and enhanced capability building.
- Collaborated with global stakeholders to elevate delivery quality and customer impact.
Director- Delivery Lead and P&C Solutions Lead
Cognizant
Hyderabad
01.2022 - Current
- Delivery Leader for a Large US P&C Carrier, managing E2E P&C Value Chain- (Agency/broker mgmt., UW, Pol Admn, Claims).
- Dual responsibility of Solutions Lead for P&C practice; manage entire RFX process, create core solution and lead/participate in client Orals and final submissions.
- Build P&C GTM Offerings, create POVs on specific value chain functions for prospects, publish whitepapers.
- Ensure strong Contract Management and governance, P&L- revenue projections and recognition, identifying and improving Cost of Delivery levers and improve profitability.
- Spearheaded the Account Renewal at TCV of $55M- contracting, deal pricing and client negotiations.
- Responsible for driving Automation and transformation initiatives and improve profitability- Digitizing Intake, RPA, STP etc.
- Working closely with the Sales team and client relationship executive in terms of creating business impact and account mining and farming to grow the business and improve Top Line.
- Experienced in working with IT and IPA teams within the organization along with pricing team- proposed alternative pricing models and gain share.
Vice President- P&C Operations
EXL Service
Noida
05.2023 - 06.2025
- Managing $22M portfolio for multiple US P&C Carriers and a top UK GI and Lloyds syndicate.
- Responsible for driving strategic initiatives across all client areas; ongoing- E2E Blueprint (Claims) for a top 4 US P&C carrier.
- Accountable for implementing digital solutions by leveraging EXL Digital solution suite and other market leading technologies.
- Ensure strong Contract Management and governance, P&L- revenue projections and recognition, identifying and improving Cost of Delivery levers and improve profitability.
- Strong experience of Transitioning multiple processes in parallels across UW and Claim value chain. Deft in ensuring seamless transition with quick stabilization.
- Develop Account Plans for Growth and achieve Top Line guidance; establish strong relationships with Sr. Client Executives.
- Drive change management, strong focus on grooming talent and strengthening P&C Practice at company.
GM- Operations Leader (P&C Insurance)
WNS
Pune
10.2016 - 01.2018
- Account Leader for a Large US P&C Insurance Account with a team size of 500+ FTE- E2E Service Delivery and Client Management for $12-15M P&L.
- Work with Sales teams in designing Solutions for New business deals, respond to RFP/RFI across NA Insurance practice.
- People development, growth and shaping up existing talent for future roles and requirements.
- Account Mining and Farming and drive revenue growth.
Asst Vice President (P&C Insurance & Utilities)
EXL Service
Noida
09.2007 - 10.2016
- Functioned as Assistant VP for Insurance business for a fortune 50 US client.
- Grew the Business Insurance Service Line from 50 to 300+ FTE, led multiple transitions and ensured profitable growth for the organization.
- Led the transition and Go Live of a complex voice business for a large Utilities client in the UK.
- Held various roles from Asst Manager to Sr Manager since Sep’07 within P&C Insurance Operations. Bagged several awards and got promoted thrice during this time.
Asst Manager -Credit Control & Collections
Accenture
Chennai
03.2006 - 09.2007
- Merit of managing operations for a UK based B2B Collections business, spearheading a team of 50 Credit Control Analysts including four Team Leads involved in Collections and multiple Credit Control activities like Legal, Un Applied Cash, Disputes, Customer emails/fax, etc.
Asst Manager (Collections)
BIT
Chandigarh
04.2004 - 03.2006
- Managed multiple Sales and Collections processes primarily for B2C customers.
Process Developer (B2C Cards Collections)
GECIS
Gurgaon
05.2001 - 04.2004
Education
Advanced Diploma - Business Management
AIM
Manila01.2013
BHM - Hotel Management
IHM Gwalior
Gwalior01.2001
Skills
- Global Solutions
- Pre-sales
- Service Delivery & Assurance (P&C Insurance)
- P&L Management
- Solution Design
- RFXs
- Capability & Offering Development
- Transformation & Automation
- Contract Governance
- Employee Development & Need Evaluation
- Change Management
Certification
- PMP
- Revenue & Cost Management
- Situational Leadership
- Lean & Six Sigma
- Digital First
- UI Path Studio X
Accomplishments
- 3 New Logo wins in 2022; 1 New offering development.
- Spearheaded RPA driven ‘Zero ops’ proposal; implemented 50+ Bots.
- Delivered Analytics based process improvement for Group Benefits business on Broker Segmentation.
- Successfully completed 2 large POCs using NLP technologies on digitizing intake, intent classification and data extraction.
- First in the INS practice to implement RPA based Citizen Development Program.
Personal Information
- Date of Birth: 05/23/80
- Marital Status: Married
Awards
- Client Focus Award, 2019, For delivering a complete turnaround on the Account Relationship.
- Eminence Award, 2018, As best GM in the practice for driving Growth and Profitability for one of the largest insurance accounts.
- AVP of the Quarter, 2015, Nominated for Q4.
- Best Business Operations Manager, 2012
- Manager of the Year, 2011
- Special Performance and Excellence Award, 2010
- Best AM/DM, 2008-2010
Passport Visa
10 Year valid US Visa- 2028
Areas Of Excellence
- Global Solutions
- Pre-sales
- Service Delivery & Assurance (P&C Insurance)
- P&L Management
- Solution Design, RFXs
- Capability & Offering Development
- Transformation & Automation
- Contract Governance
- Employee Development & Need Evaluation
- Change Management
Timeline
Director
Cognizant Technology Solutions
07.2025 - Current
Vice President- P&C Operations
EXL Service
05.2023 - 06.2025
Director- Delivery Lead and P&C Solutions Lead
Cognizant
01.2022 - Current
GM- Operations Leader (P&C Insurance)
WNS
10.2016 - 01.2018
Asst Vice President (P&C Insurance & Utilities)
EXL Service
09.2007 - 10.2016
Asst Manager -Credit Control & Collections
Accenture
03.2006 - 09.2007
Asst Manager (Collections)
BIT
04.2004 - 03.2006
Process Developer (B2C Cards Collections)
GECIS
05.2001 - 04.2004
Advanced Diploma - Business Management
AIM
BHM - Hotel Management
IHM Gwalior